topic ordered upgrade 50hrs ago no email from dpd & said it would b here in 1day in Archived Posts

ordered upgrade 50hrs ago no email from dpd & said it would b here in 1day

Daz130185 — Sun, 08 Sep 2019 08:52:46 GMT

I ordered my upgrade over 50hours ago and still waiting for a dpd delivery slot even though it said it would take 24hrs for the phone to be delivered. I try track my order via EE and says sorry can’t find your order yet please look out for a email from EE or dpd.

Re: ordered upgrade 50hrs ago no email from dpd & said it would b here in 1day

Northerner — Sun, 08 Sep 2019 09:06:14 GMT

Hi @Daz130185

It might be worth calling EE on 150.

Thanks

Re: ordered upgrade 50hrs ago no email from dpd & said it would b here in 1day

Alex_S — Sun, 08 Sep 2019 12:52:17 GMT

Hi @Daz130185,

Welcome to the community 🙂

Have you had a chance to speak to our customer care team regarding your order?

You wont be able to track your order until you have received your confirmation email. This is usually 24 hours after you complete your online order. Have you received this yet?

Which phone did you order? Have you checked that the model and variant are showing in stock on our EE Shop pages?

Alex 🙂