topic Re: Iv just orders a I phone watch and its says at end please contact to answer some in Archived Posts

Iv just orders a I phone watch and its says at end please contact to answer some

Leebolsover1973 — Thu, 05 Sep 2019 15:59:02 GMT

Re: Iv just orders a I phone watch and its says at end please contact to answer some

Chris_B — Thu, 05 Sep 2019 15:59:42 GMT

@Leebolsover1973

then you need to call customer services as they want to speak to you.

Re: Iv just orders a I phone watch and its says at end please contact to answer some

Leanne_T — Thu, 05 Sep 2019 18:06:12 GMT

Hi @Leebolsover1973

Thanks for coming here.

Do you have an account with us at the moment?

Have you spoken to our Mobile Care team to get this looked into?

Leanne.

Re: Iv just orders a I phone watch and its says at end please contact to answer some

Leebolsover1973 — Thu, 05 Sep 2019 19:38:23 GMT

No I don't have a account

Sent from my iPhone

Re: Iv just orders a I phone watch and its says at end please contact to answer some

Chris_B — Thu, 05 Sep 2019 19:47:55 GMT

@Leebolsover1973 You need to call as EE will not just send out over £1000 worth of tech until they speak with you, they don’t know who you are as you don’t have any history with EE. If you don’t call you’ll not receive anything.

Re: Iv just orders a I phone watch and its says at end please contact to answer some

Leebolsover1973 — Thu, 05 Sep 2019 19:56:23 GMT

Thanks for your reply was just wondering why will give them a call.

Sent from my iPhone

Re: Iv just orders a I phone watch and its says at end please contact to answer some

Leanne_T — Fri, 06 Sep 2019 07:00:00 GMT

Hi there @Leebolsover1973

Thanks for coming back to me,

To purchase an Apple Watch you would need an iPhone SE, an iPhone 6 or above running iOS 12 or later software on our EE network with either a SIM only or a pay monthly plan.

Did you order a device or SIM only plan at the same time?

Leanne.

Re: Iv just orders a I phone watch and its says at end please contact to answer some

Leebolsover1973 — Fri, 06 Sep 2019 07:04:34 GMT

No just watch

Sent from my iPhone

Re: Iv just orders a I phone watch and its says at end please contact to answer some

Leanne_T — Fri, 06 Sep 2019 07:07:14 GMT

Hi @Leebolsover1973

Have you spoken to our Sales team?

Our EE Shop does advise you would need a pay monthly plan with us to purchase the Apple Watch.

Leanne.

Re: Iv just orders a I phone watch and its says at end please contact to answer some

Leebolsover1973 — Fri, 06 Sep 2019 07:09:34 GMT

Can't I just have a sim only

Sent from my iPhone

Re: Iv just orders a I phone watch and its says at end please contact to answer some

Leanne_T — Fri, 06 Sep 2019 07:22:24 GMT

Hi @Leebolsover1973

You will need to speak to our sales team on 0800 956 6000, they will check the order and see what they can do.

Let me know how you get on 🙂

Leanne.