topic Re: unsure if ive upgraded, had order number then nothing for 6 days, in Archived Posts

unsure if ive upgraded, had order number then nothing for 6 days,

paulbenjamin — Tue, 03 Sep 2019 19:17:21 GMT

upgraded online on the 28th. received usual confirmation and order number. tried tracking but says cant get that information. tried phoning twice and gave up. chat help constantly busy. when I log in keeps saying im ready for an upgrade so unsure as to wether ive upgraded or not

Re: unsure if ive upgraded, had order number then nothing for 6 days,

Northerner — Tue, 03 Sep 2019 19:19:52 GMT

Hi @paulbenjamin

For a definite answer you will need to call 150 and speak to CS.

Thanks

Re: unsure if ive upgraded, had order number then nothing for 6 days,

paulbenjamin — Tue, 03 Sep 2019 19:24:11 GMT

I would but they never answer and chat just says busy

Re: unsure if ive upgraded, had order number then nothing for 6 days,

Katie_B — Wed, 04 Sep 2019 08:00:47 GMT

Good Morning @paulbenjamin.

Thanks for upgrading with us.

What phone and colour did you order?

Was the handset in stock when you completed the order?

Speak soon,

Katie 🙂