topic Re: Upgrade ordered online but no confirmation email in Archived Posts

Upgrade ordered online but no confirmation email

LadyS — Tue, 03 Sep 2019 12:33:50 GMT

I have just placed an order for an upgrade online and had a confirmation page flash up then vanish before I could take not I have waited for the confirmation email to arrive but still nothing.

I called customer services who advised that they could take my order over the phone but I am concerned that my credit card details and direct debit details have been confirmed with my bank during the payment of the upgrade/handset.

Advise please as to when i am going to get the confirmation email

Re: Upgrade ordered online but no confirmation email

Katie_B — Tue, 03 Sep 2019 14:45:49 GMT

Good Afternoon @LadyS.

Thanks for upgrading with us.

You should receive your confirmation email within 24 hours.

If a payment has been taken but is not yet showing your bank should be able to confirm this for you.

Katie 🙂