topic Re: Upgraded sim only on 10 Aug haven’t received it? in Archived Posts

Upgraded sim only on 10 Aug haven’t received it?

Ch4rl3y — Fri, 30 Aug 2019 16:48:15 GMT

Upgraded on 10th August for a sim only deal received a confirmation email saying it was being processed and will let me know when it’s on the way haven’t had anything else??

Re: Upgraded sim only on 10 Aug haven’t received it?

Chris_B — Fri, 30 Aug 2019 17:26:29 GMT

@Ch4rl3y Has you new plan started on your current SIM card ? Do you need a new SIM card ? If your current sim works ok and your new plan has started you don’t need a new a SIM card.

Re: Upgraded sim only on 10 Aug haven’t received it?

Ch4rl3y — Fri, 30 Aug 2019 18:00:46 GMT

Nope new plan hasn’t started, it says on email you might not receive a sim but a text message with download content to upgrade but haven’t had that either

Re: Upgraded sim only on 10 Aug haven’t received it?

Leanne_T — Sat, 31 Aug 2019 06:39:10 GMT

Hi @Ch4rl3y

Thanks for coming to the community.

If you give us a call on 150, we will be able to check this for you.

Let us know how you get on.

Leanne 🙂