topic Re: How long to dispatch? in Archived Posts

How long to dispatch?

blueblue — Tue, 27 Aug 2019 11:45:51 GMT

Hi everyone.

I ordered a Note 10+ 5G instore last Friday. With the online tracker it says, "Order confirmed" and then for delivery date "awaiting confirmation".

Any idea what the typical timescale for delivery is likely to be? Frustratingly online it says if I order now it'll be delivered tomorrow ☹

Re: How long to dispatch?

Northerner — Tue, 27 Aug 2019 11:50:26 GMT

Hi @blueblue

You will need to speak to the store about when they expect stock. Online and retail stores are different outlets.

Thanks

Re: How long to dispatch?

Katie_B — Tue, 27 Aug 2019 14:02:45 GMT

Good Afternoon @blueblue.

Thanks for coming to the community.

I can see you have been provided some great advice so far.

Did the store provide you a timescale?

Speak soon,

Katie 🙂

Re: How long to dispatch?

blueblue — Tue, 27 Aug 2019 14:22:55 GMT

The store said they had no idea when it will come in!

Re: How long to dispatch?

Katie_B — Tue, 27 Aug 2019 15:56:48 GMT

Hi @blueblue.

In this case I would recommend contacting the store as advised by @Northerner.

They may be able to provide you a more accurate time scale as to when your handset will be ready.

Katie 🙂

Re: How long to dispatch?

blueblue — Thu, 29 Aug 2019 13:31:18 GMT

Hi @Katie_B did you not bother reading my message, the store don't have a clue when it is coming in.

I get that online and instore may be different time scales, but the fact EE don't even know how long it takes for stock to get from warehouse to store doesn't paint a picture of a business that is very organised!

Re: How long to dispatch?

Leanne_T — Thu, 29 Aug 2019 16:13:08 GMT

Hi there @blueblue

Thanks for coming back to us.

The store will be in touch when your device is ready for collection.

Leanne.