topic Re: Why can’t I track my phone in Archived Posts

Why can’t I track my phone

Lara99 — Wed, 28 Aug 2019 17:30:29 GMT

Re: Why can’t I track my phone

Northerner — Wed, 28 Aug 2019 17:33:34 GMT

Hi @Lara99

You can track your order via EE order tracking. Alternatively you can call 150 and speak to CS.

Thanks

Re: Why can’t I track my phone

Lara99 — Wed, 28 Aug 2019 17:44:20 GMT

I tried that, however when I put my order number in it came up with a message explaining that it can’t show my order details right now and I haven’t heard anything since my confirmation email days ago. Perhaps I’m too impatient haha

Re: Why can’t I track my phone

Northerner — Wed, 28 Aug 2019 17:46:12 GMT

Hi @Lara99

Give EE a call on 150.

Thanks

Re: Why can’t I track my phone

Chris_B — Wed, 28 Aug 2019 18:03:35 GMT

@Lara99 Do you have a tracking number ? Your order number starts with a XKN OR XKO this is not a tracking number it’s just a order number and you can not track an order with this. But please do as @Northerner says and call customer services as something not right if you don’t have your tracking number.

Re: Why can’t I track my phone

Leanne_T — Thu, 29 Aug 2019 07:08:42 GMT

Morning @Lara99

Thanks for coming here 🙂

I know what it's like waiting on a new phone you just want it now!

If you can give us a call on 150 we will be able to check the order for you and give you an update 🙂

Let me know how you get on 🙂

Leanne.

Re: Why can’t I track my phone

Lara99 — Thu, 29 Aug 2019 15:08:42 GMT

Hi @Leanne_T thank you for commenting, I spoke to the customer service team earlier today and it’s all sorted now, should receive my phone between 1 and 2pm tomorrow 🙂

many thanks, Lara

Re: Why can’t I track my phone

Leanne_T — Thu, 29 Aug 2019 15:15:55 GMT

No problem at all @Lara99

Glad you have got this sorted.

Have fun with your new phone 🙂 😁

Leanne.