https://community.ee.co.uk/t5/Archived-Posts/What-do-I-need-to-pick-up-a-phone-instore/m-p/798338#M300630 <P>Had a delivery today wouldn't give to me with no photo id....even tho my partner had 2 the day before and I took them off the dpd with no id or anything said really.I don't have photo id and not sure even what happens now the customer care was so bad I ended putting the phone down was so frustrated think gotta wait a week before they get it back and I can do anything like going in-store.....first phone call was told can put password on and go in-store Tuesday cause bank holiday and will be able to pick it up but knew it didn't sound right so called back and got told what I thought that I would have to wait till they receive it even tho they know it's not been delivered cause if no id........sorry for rant am still so frustrated&nbsp;</P> Sat, 24 Aug 2019 21:32:46 GMT Hendo86 2019-08-24T21:32:46Z https://community.ee.co.uk/t5/Archived-Posts/What-do-I-need-to-pick-up-a-phone-instore/m-p/798338#M300630 <P>Had a delivery today wouldn't give to me with no photo id....even tho my partner had 2 the day before and I took them off the dpd with no id or anything said really.I don't have photo id and not sure even what happens now the customer care was so bad I ended putting the phone down was so frustrated think gotta wait a week before they get it back and I can do anything like going in-store.....first phone call was told can put password on and go in-store Tuesday cause bank holiday and will be able to pick it up but knew it didn't sound right so called back and got told what I thought that I would have to wait till they receive it even tho they know it's not been delivered cause if no id........sorry for rant am still so frustrated&nbsp;</P> Sat, 24 Aug 2019 21:32:46 GMT https://community.ee.co.uk/t5/Archived-Posts/What-do-I-need-to-pick-up-a-phone-instore/m-p/798338#M300630 Hendo86 2019-08-24T21:32:46Z https://community.ee.co.uk/t5/Archived-Posts/What-do-I-need-to-pick-up-a-phone-instore/m-p/798467#M300631 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/511234">@Hendo86</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>Do you have the DPD app to track where the order has now gone?</P> <P>&nbsp;</P> <P>Did our Mobile Care team say that the phone is going to be delivered to the store?</P> <P>&nbsp;</P> <P>Jon</P> Sun, 25 Aug 2019 09:00:51 GMT https://community.ee.co.uk/t5/Archived-Posts/What-do-I-need-to-pick-up-a-phone-instore/m-p/798467#M300631 Jon_K 2019-08-25T09:00:51Z