topic Re: Xko not xkn? Does it mean anything? in Archived Posts

Xko not xkn? Does it mean anything?

Skaven1313 — Thu, 22 Aug 2019 04:38:56 GMT

Been a customer for two years now, bills paid ect. Gone for early upgrade to pixel 3a as data offer was good plus a free gift. Made order and received email confirmation, but heard nothing for three days and my order number begins with the prefix xko not the common xkn I see mentioned on here. Any ideas? I will contact Cs by all means but working nights in healthcare so for office hours calls I'm either asleep or on call.

Re: Xko not xkn? Does it mean anything?

Northerner — Thu, 22 Aug 2019 05:06:17 GMT

Hi @Skaven1313

Try checking order tracking. If not then as you mention speak to CS on 150.

Thanks

Re: Xko not xkn? Does it mean anything?

Skaven1313 — Thu, 22 Aug 2019 05:22:57 GMT

Have done, it just says order being processed, will update you shortly
ect...

No worries, not had any probs with ee before, although it's my first
upgrade. I just noticed a few folks on here have mentioned the fabled xkn
prefix to the order number being mentioned but almost nothing about it
being xko.

Prob means nothing in particular, will try catch them later today or
tomorrow.

Thanks anyway!

Re: Xko not xkn? Does it mean anything?

Katie_B — Thu, 22 Aug 2019 10:10:42 GMT

Good Morning @Skaven1313.

Thanks for coming to the community.

If this prefix is finding your order I would not worry.

Alternatively, you can speak with our mobile care team or online chat team who can confirm the information your viewing is correct.

You can find the link to our online chat service at the bottom of this page.

Katie 🙂

Re: Xko not xkn? Does it mean anything?

Skaven1313 — Thu, 22 Aug 2019 11:54:57 GMT

Well, no need as I had received several follow on emails and a whole
plethora of info. Its on its way!

Its my first upgrade with EE and was a little slow but meh....

Thanks for being a friendly community!!

Re: Xko not xkn? Does it mean anything?

James_B — Thu, 22 Aug 2019 14:04:12 GMT

That's great news @Skaven1313

Thanks for letting us know. 🙂

James