topic Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ? in Archived Posts

Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

Conor71 — Thu, 07 Mar 2019 00:11:37 GMT

I received a text today from EE saying that my s10+ wont be delivered on the 8th as I was originally told due to a manufacturer delay , anyone else been told this - or am I just 'lucky' !?

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

Profile closed — Thu, 07 Mar 2019 00:21:58 GMT

Hi @Conor71

Welcome to the EE Community,

Unfortunately there has been other customers affected by this issue I would recommend contacting 150 from 8AM as there is no account access here on the Community.

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

Cal2511 — Thu, 07 Mar 2019 00:23:13 GMT

Yes me i got the txt !! ☹

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

Katie_B — Thu, 07 Mar 2019 09:16:04 GMT

Good Morning @Conor71 and @Cal2511.

We're really but a manufacturer delay means your Samsung S10 Plus won't arrive on the 8th as we expected. We're working with Samsung to get it to you as soon as possible and we'll keep you updated as soon as we know more. You'll be able to track your order online once it has been dispatched at ee.co.uk/trackmyorder.

Thanks,

Katie 🙂

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

Cal2511 — Thu, 07 Mar 2019 10:31:43 GMT

I got the text but checked my order tracking and it saves its beend dispatched and expected delivery 8th March and I can't see the £20 credit anywhere on my account. Where would I see that on the EE App?

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

Profile closed — Thu, 07 Mar 2019 10:36:31 GMT

@Cal2511 wrote:
I got the text but checked my order tracking and it saves its beend dispatched and expected delivery 8th March and I can't see the £20 credit anywhere on my account. Where would I see that on the EE App?

You can't see account credits on your online account or EE app. The £20 credit will show on your next bill .

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

Cal2511 — Thu, 07 Mar 2019 10:42:53 GMT

Ok thanks. Do you think I will receive mine on the 8th as expected when my tracking thats the expected delivery date and expected dispatch within 24hours?

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

Profile closed — Thu, 07 Mar 2019 10:45:48 GMT

Personally if you haven't had the text saying its been delayed and also it says dispatch within 24 hours then its more than likely. EE warehouse will be extremely busy today as you can expect but you could get the DPD text anytime up until 8pm tonight maybe even later.

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

Profile closed — Thu, 07 Mar 2019 10:46:26 GMT

@Cal2511 wrote:
Ok thanks. Do you think I will receive mine on the 8th as expected when my tracking thats the expected delivery date and expected dispatch within 24hours?

Which model and colour did you choose. I know the S10+ Prism white is extremely popular

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

Cal2511 — Thu, 07 Mar 2019 10:47:20 GMT

The s10+ prism white 128gd

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

BrendonH — Thu, 07 Mar 2019 11:00:43 GMT

What phones did you all order if you got that text.

I ordered the S10+ 1TB Ceramic Black (direct from samaung) and I havent got any notification it is coming yet.

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

Cal2511 — Thu, 07 Mar 2019 11:05:12 GMT

I ordered the 10+ prism white 128gd. I got the text to say it was delayed but on that text it has a link to track your order when I click that and but in my order number it is shown expected delivery 8th March and expected dispatch with 24hours??? So i haven't a clue whats going on.

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

atinks — Thu, 07 Mar 2019 12:06:59 GMT

Just contacted the EE chat about my S10+ 512GB Black ceramic and was told it would be delay with no info as to when I could expect it.

EE are waiting on an update from Samsung which will then be relayed back to me.

So no idea when to expect it, but they did say EE would credit my account with £20 so not all bad.

But am very disappointed - have been looking forward to this 😞

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

Saftlad — Thu, 07 Mar 2019 12:47:55 GMT

I got a text to say mine was ready for collection in the shop.

Drove into town, paid for parking, and went to the shop only to be told that yes it is in the shop but staff have been told they cannot released them until tomorrow (8th) as that is the release date.

To say I'm annoyed is putting it mildly, given that I've wasted over an a hour travelling to/from the shop and had to pay for parking.

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

BrendonH — Thu, 07 Mar 2019 12:51:35 GMT

@Saftlad wrote:
I got a text to say mine was ready for collection in the shop.

Drove into town, paid for parking, and went to the shop only to be told that yes it is in the shop but staff have been told they cannot released them until tomorrow (8th) as that is the release date.

To say I'm annoyed is putting it mildly, given that I've wasted over an a hour travelling to/from the shop and had to pay for parking.

Why you annoyed though? The phone release date is tomorrow. EE can get in trouble with Samsung is they release it early. To an extent they could not be able to sell Samsung phones again.

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

Simukash — Thu, 07 Mar 2019 12:51:37 GMT

Same thing here , ordered 2 S10+ prism white, got a text saying that it has been delayed and no further information is availbale...

Disapointing, but noone can do anything...

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

Profile closed — Thu, 07 Mar 2019 12:57:03 GMT

The text would have been automatically sent when the phone was scanned in the store .

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

atinks — Thu, 07 Mar 2019 12:58:09 GMT

Probs would have been worth a call to the store - in hindsight.

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

Saftlad — Thu, 07 Mar 2019 12:59:02 GMT

@BrendonH wrote:
@Saftlad wrote:
I got a text to say mine was ready for collection in the shop.

Drove into town, paid for parking, and went to the shop only to be told that yes it is in the shop but staff have been told they cannot released them until tomorrow (8th) as that is the release date.

To say I'm annoyed is putting it mildly, given that I've wasted over an a hour travelling to/from the shop and had to pay for parking.
Why you annoyed though? The phone release date is tomorrow. EE can get in trouble with Samsung is they release it early. To an extent they could not be able to sell Samsung phones again.

If I can't collect it until tomorrow, why send out a message saying I can collect it today? I've made a journey I didn't need to make and incurred unnecessary expenses.

If the message had said "Your phone has arrived in the store and will be available for collection on 8th March" then that would have been ok.

Re: Anyone else been told their s10 + cant be delivered Friday due to manufacturer ?

BrendonH — Thu, 07 Mar 2019 13:00:46 GMT

It's an automated text once your phone is scanned in at the store.

It's just this year EE are making sure most can be given to customers on time because normally they dont receive stock until the day of release.

So they must be making sure they got enough by getting them in a day earlier.