topic Delivery Update/Tracking in Archived Posts

Delivery Update/Tracking

Mrchippy19 — Tue, 20 Aug 2019 13:01:33 GMT

I placed an order yesterday morning to be delivered to the local EE shop for me to collect whilst am away but i havent had an update email pkus when i try to track it i get an error message

Re: Delivery Update/Tracking

Chris_B — Tue, 20 Aug 2019 13:04:07 GMT

@Mrchippy19 you not get any tracking information if it’s a store delivery, the store will contact you when it’s ready to be picked up.

Re: Delivery Update/Tracking

Leanne_T — Tue, 20 Aug 2019 15:12:31 GMT

Hi @Mrchippy19

Thanks for coming to the community 🙂

Welcome to the community.

Did you place your order online or over the phone?

If so and you have opted for delivery to an EE store the process is the same – you’ll receive a DPD text to tell you when it’s going to arrive ready for you to collect.

Leanne 🙂

Re: Delivery Update/Tracking

Mrchippy19 — Tue, 20 Aug 2019 15:54:16 GMT

I placed the order online on monday morning and have no update about my order

Re: Delivery Update/Tracking

Leanne_T — Tue, 20 Aug 2019 16:06:24 GMT

Thanks @Mrchippy19

If you give our Mobile Care team a call on 150, they will be able to get the order looked into for you and give you an update 🙂

Thanks.

Leanne.