topic Re: Pre-order trade in deal in Archived Posts

Pre-order trade in deal

BarryMc1984 — Tue, 20 Aug 2019 07:36:41 GMT

Hi all, did anyone else take the trade in deal when they preordered the Note 10? I did and was told to send my handset back once I receive the new one (which is released on Friday 23rd).

However, I have been sent constant reminders (including a final reminder) that I need to send my current handset back before this date or I will be charged £250.00 - anyone else having this problem?

Re: Pre-order trade in deal

Christopher_G — Tue, 20 Aug 2019 10:42:23 GMT

Hi @BarryMc1984

Welcome to the community.

I recommend having a chat with our Mobile Care team just to make sure everything is OK with your account.

Please come back and let us know what they say.

Chris

Re: Pre-order trade in deal

BarryMc1984 — Tue, 20 Aug 2019 12:08:08 GMT

So apparently the email that keeps being sent to me is just a generic automated email. I have been advised to ignore it as it will not apply to those who preordered. Just send back my current handset using the returns pack provided once I am satisfied with my new one.

Hopefully I don't get a nasty £250 shock on my next bill!

Re: Pre-order trade in deal

Christopher_G — Tue, 20 Aug 2019 14:24:39 GMT

That's great that they've confirmed the charge isn't going on there, @BarryMc1984.

Let us know what you think of the phone when you get it. 😄

Chris