topic My pack balance is different from the pack I choose. in Archived Posts

My pack balance is different from the pack I choose.

Lakesideatme — Tue, 20 Aug 2019 11:00:39 GMT

Hi,

I changed my data pack yesterday from £15(5GB,1000mins?,unlimited text) to £10(4GB,100mins,unlimited text). My pack renewed as £10 yesterday, but when I checked the my balance on app immediately after payment, my data was not the same with the pack. The EE sent me a text that my remain data is just 3.8GB included rolled over data(1.3GB) from last month.

What should I do for it?

Re: My pack balance is different from the pack I choose.

James_B — Tue, 20 Aug 2019 13:35:37 GMT

Hi @Lakesideatme,

Welcome to the EE Community.

I'm sorry to hear the correct pack hasn't renewed.

Please get in touch with Customer Care so we can take a quick look at your account.

Thanks

James