topic Re: Back order s10 in Archived Posts

Back order s10

Ckinsey28 — Mon, 19 Aug 2019 08:17:42 GMT

Ordered a s10 yesterday, but says its on a back order. How long are delivery of s10s expected? Do ee recieve them into stock daily?

Re: Back order s10

Ckinsey28 — Mon, 19 Aug 2019 08:15:29 GMT

Ordered a s10 yesterday, but says its on a back order. How long are delivery of s10s expected? Do ee recieve them into stock daily?

Re: Back order s10

Schockwave — Mon, 19 Aug 2019 08:22:03 GMT

@Ckinsey28 , back order means that EE do not have the phone in stock and as soon as they do, you will get it, but it is always whoever ordered first will get it first, so depending how many are in the queue depends when you will get it and we cannot tell you, the only way would be to ring customer service and see if they have anymore information.

Re: Back order s10

Schockwave — Mon, 19 Aug 2019 08:22:55 GMT

@Ckinsey28 , no need to post twice, I have replied to your other post.

Re: Back order s10

Leanne_T — Mon, 19 Aug 2019 11:13:08 GMT

Hi there @Ckinsey28

Thanks for coming to the community.

As soon as we have the device in stock, you’ll receive a text from DPD to tell you it’s on the way the day before your delivery.

Thanks.

Leanne 🙂

Re: Back order s10

Ckinsey28 — Mon, 19 Aug 2019 12:12:30 GMT

Thanks for the info. Is it possible to know how often the stock is replenished? I only ask as i go away on friday and wouldnt want to miss the delivery when away

Re: Back order s10

Leanne_T — Mon, 19 Aug 2019 12:23:54 GMT

Hi @Ckinsey28

What colour and memory size did you order?

Speak soon 🙂

Leanne.

Re: Back order s10

Ckinsey28 — Mon, 19 Aug 2019 17:20:29 GMT

128gb prism green

Thanks

Re: Back order s10

Leanne_T — Mon, 19 Aug 2019 17:31:30 GMT

Thanks @Ckinsey28

If you get in touch with our Mobile Care team on 150, they will see if they have an update on your order.

Let me know how you get on.

Leanne.

Re: Back order s10

Ckinsey28 — Tue, 20 Aug 2019 09:04:02 GMT

Hi leanne.

They said the order had been picked, but couldnt advise what that meant.

Could you advise further?

Thanks

Re: Back order s10

Leanne_T — Tue, 20 Aug 2019 10:15:46 GMT

Hi @Ckinsey28

Thanks for coming back to me 🙂

I have sent you a private message on here for some details.

Leanne.