topic Re: Delivery in Archived Posts

Delivery

Rochdalejoe — Tue, 13 Aug 2019 11:50:00 GMT

I placed an upgrade order on Sunday for an item that was in stock and i received My confirmation however i have not received any further information regarding delivery either via text, email or from the DPD delivery app.

Re: Delivery

Christopher_G — Tue, 13 Aug 2019 14:02:38 GMT

Hi @Rochdalejoe

Welcome to the community and thank you for upgrading. 🙂

What item did you order?

Chris

Re: Delivery

Rochdalejoe — Tue, 13 Aug 2019 14:22:43 GMT

Hi it was the 4GEE Home Router

Re: Delivery

Rochdalejoe — Tue, 13 Aug 2019 16:22:44 GMT

Why is this marked as a solution its not.

Re: Delivery

Katie_B — Tue, 13 Aug 2019 17:50:00 GMT

Hi @Rochdalejoe.

Are you able to use your confirmation number on the confirmation email to check the status of your order?

Please come back and let me know,

Katie

Re: Delivery

Rochdalejoe — Tue, 13 Aug 2019 16:37:54 GMT

Thanks Katie i have tried that and this what i get.

”

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE Community.

For more info on ordering, or if your order hasn't arrived, visit our Help section. ’

Re: Delivery

Christopher_G — Tue, 13 Aug 2019 17:55:35 GMT

Thanks @Rochdalejoe

As far as I can see, the routers are in stock.

You will get a text from DPD when it's going out for delivery. However, if you would like to double check your order, I recommend speaking to our Mobile Care team.

Chris

Re: Delivery

Rochdalejoe — Tue, 13 Aug 2019 20:08:41 GMT

Yet again great customer services from. EE.......maybe thats ee for effort!

Re: Delivery

James_B — Wed, 14 Aug 2019 07:43:07 GMT

Hi @Rochdalejoe,

Have you spoken to Customer Care about your order?

Thanks

James