topic Re: Ordered upgrade phone & plan in Archived Posts

Ordered upgrade phone & plan

heywood777 — Tue, 13 Aug 2019 08:34:13 GMT

I ordered an upgrade phone & plan on Friday evening. Had the confirmation email with 12 digit code. I have not heard anything since though. Phone was apparently in stock.

Re: Ordered upgrade phone & plan

Chris_B — Tue, 13 Aug 2019 08:35:50 GMT

@heywood777 You will need to call customer services about this as it’s public forum has no access to your account.

Re: Ordered upgrade phone & plan

James_B — Tue, 13 Aug 2019 09:54:37 GMT

Hi @heywood777,

Welcome to the EE Community.

Which phone did you order?

Thanks 🙂

James

Re: Ordered upgrade phone & plan

heywood777 — Tue, 13 Aug 2019 10:51:14 GMT

Iphone XR 64GB

Re: Ordered upgrade phone & plan

heywood777 — Tue, 13 Aug 2019 11:00:36 GMT

Hi James

it was a iphone XR 64GB

Thanks

Martin

Re: Ordered upgrade phone & plan

James_B — Tue, 13 Aug 2019 13:14:08 GMT

Hi @heywood777,

It looks like all colours are in stock, so I'd recommend contacting Customer Care so we can take a quick look at your order.

Thanks 🙂

James