topic Re: Recent order in Archived Posts

Recent order

brown5046 — Wed, 07 Aug 2019 21:54:23 GMT

I recently ordered a new device via live chat.

I was told the order was confirmed and that my new iphone 6s will arrive in one week.

Ive not yet received my new phone and I have had no confirmation of the order.

How do I check the order, I cant find the live chat option anymore!

Re: Recent order

Schockwave — Wed, 07 Aug 2019 22:01:29 GMT

Hello @brown5046 ,

Welcome to the community,

Live chat will not be available until the morning now, as it is not available 24/7 hours. You can ring customer service as from the morning or try live chat then and they should be able to let you know when you can expect to receive your new phone, as it depends when it is in stock.

Re: Recent order

Northerner — Wed, 07 Aug 2019 22:26:54 GMT

Hi @brown5046

Give CS a call on 150 tomorrow to check your order.

Thanks

Re: Recent order

Jon_K — Thu, 08 Aug 2019 07:54:38 GMT

Hi @brown5046.

Welcome to the community.

I'd also recommend contacting our Mobile Care team as they will have access to your account and be able to give you an update on your order.

Let us know how you get on 🙂

Jon