https://community.ee.co.uk/t5/Archived-Posts/A-top-up-problem/m-p/786423#M300117 <P>You can call CS and ask but top up is non refundable.</P> Mon, 05 Aug 2019 08:38:24 GMT BrendonH 2019-08-05T08:38:24Z https://community.ee.co.uk/t5/Archived-Posts/A-top-up-problem/m-p/786422#M300116 <P>Hi my names Stephanie Killick I accidentally topped up twice I was meant to renew my pack for £30 but it done it twice can I cancel the £35 one please and get the money back in my bank account please. Thank you&nbsp;</P> Mon, 05 Aug 2019 08:22:59 GMT https://community.ee.co.uk/t5/Archived-Posts/A-top-up-problem/m-p/786422#M300116 Tuttifruttixx 2019-08-05T08:22:59Z https://community.ee.co.uk/t5/Archived-Posts/A-top-up-problem/m-p/786423#M300117 <P>You can call CS and ask but top up is non refundable.</P> Mon, 05 Aug 2019 08:38:24 GMT https://community.ee.co.uk/t5/Archived-Posts/A-top-up-problem/m-p/786423#M300117 BrendonH 2019-08-05T08:38:24Z https://community.ee.co.uk/t5/Archived-Posts/A-top-up-problem/m-p/786430#M300118 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/439278">@Tuttifruttixx</a>,</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Welcome to the community <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>I can see that <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/291691">@BrendonH</a> has given you some great information already.</P> <P>&nbsp;</P> <P>Have you had a chance to call our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">customer care</A> team to arrange the refund?</P> <P>&nbsp;</P> <P>Comeback and let us know how you get on <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Alex</P> Mon, 05 Aug 2019 12:01:49 GMT https://community.ee.co.uk/t5/Archived-Posts/A-top-up-problem/m-p/786430#M300118 Alex_S 2019-08-05T12:01:49Z