topic Re: ee upgrade sorry there has been a problem validating data when trying to upgrade in Archived Posts

ee upgrade sorry there has been a problem validating data when trying to upgrade

Manfa40 — Thu, 01 Aug 2019 06:43:19 GMT

Hi I'm trying to upgrade my daughters phone (confirmation online that she's eligible to do this) Get right to the end, after receiving confirmation pin and it says 'ee upgrade sorry there has been a problem validating your data'.

Any help please 👍😁

Re: ee upgrade sorry there has been a problem validating data when trying to upgrade

Chris_B — Thu, 01 Aug 2019 07:17:27 GMT

@Manfa40 You will need to call customer services about this.

Re: ee upgrade sorry there has been a problem validating data when trying to upgrade

Leanne_T — Thu, 01 Aug 2019 08:55:27 GMT

Morning @Manfa40

Welcome to the community.

If you get in touch with our Mobile Care team they will be able to get this looked into for you.

Let us know how you get on 🙂

Leanne.