topic Re: ordered a new phone and was asked to call a number? in Archived Posts

ordered a new phone and was asked to call a number?

Hollylove24 — Tue, 30 Jul 2019 20:23:58 GMT

I have just ordered a new phone and recived this email asking me to call a number, the money was not taken out of my bank and the customer service number is out of hours has my order gone through?

Re: ordered a new phone and was asked to call a number?

XRaySpeX — Tue, 30 Jul 2019 20:37:56 GMT

Call them as requested & find out. They probably want some further details before accepting your order.

Re: ordered a new phone and was asked to call a number?

Christopher_G — Wed, 31 Jul 2019 07:21:29 GMT

Hi @Hollylove24

Welcome to the community and thanks for ordering. 🙂

Give our sales team a quick call this morning. As @XRaySpeX said, they probably just want to confirm some details with you.

Chris