topic Re: Ordered an accessory over a week ago and it's not been dispatched in Archived Posts

Ordered an accessory over a week ago and it's not been dispatched

AlexV98 — Sat, 27 Jul 2019 11:58:24 GMT

Hi it's been over a week and I have had no word on the accessory I ordered to be attached to my bill, and I'm completely unable to track it and I would just like to know what's going on

Order number : **************

[mod edit: removed personal information from the forum]

Re: Ordered an accessory over a week ago and it's not been dispatched

Leanne_T — Sat, 27 Jul 2019 11:56:47 GMT

Hi there @AlexV98

Thanks for coming here.

What have you ordered?

Did this show in stock when you placed the order?

Leanne.

Re: Ordered an accessory over a week ago and it's not been dispatched

AlexV98 — Sat, 27 Jul 2019 12:04:01 GMT

Hi, it was the beats pill plus add on for my contract, and as far as I know it was still in stock

Re: Ordered an accessory over a week ago and it's not been dispatched

Leanne_T — Sat, 27 Jul 2019 12:07:33 GMT

Hi @AlexV98

Thanks for confirming 🙂

If you give us a call on 150 our Mobile Care team will be able to get the order looked into and give you an update on the delivery 🙂

Leanne.

Re: Ordered an accessory over a week ago and it's not been dispatched

AlexV98 — Sat, 27 Jul 2019 12:10:01 GMT

Cool thanks ☺️

Re: Ordered an accessory over a week ago and it's not been dispatched

Leanne_T — Sat, 27 Jul 2019 12:17:22 GMT

No problem @AlexV98

Let me know how you get on 🙂