topic Stolen Identity in Archived Posts

Stolen Identity

ItsJustMe92 — Fri, 26 Jul 2019 20:28:28 GMT

Hi,

I just received an email to say I have ordered a handset and opened an account with you but I didn’t. I’m not even an EE customer. I tried calling customer care and it was closed. I would really like this taken care of as soon as possible as I don’t want to possibly be sent bills because my identity was stolen. The email included an account number. If you could please message me so I can get this sorted out as soon as possible. Thank you.

Re: Stolen Identity

Chris_B — Fri, 26 Jul 2019 20:38:27 GMT

@ItsJustMe92 You will need to call customer service in the morning (8am) as is just a public forum that has no access to any accounts.

I hope you get this sorted

Re: Stolen Identity

Northerner — Fri, 26 Jul 2019 20:46:15 GMT

Hi @ItsJustMe92

As @Chris_B said.

The email could also be a phishing attempt, so I hope you didn't follow any links and provide any personal information.

Thanks

Re: Stolen Identity

chistery — Fri, 26 Jul 2019 21:03:54 GMT

EE don't always make it easy to get through to someone if you aren't a customer and don't have a valid EE phone number. You may want to try contacting them on Twitter or Facebook as well?

Re: Stolen Identity

Chris_B — Fri, 26 Jul 2019 21:07:36 GMT

@ItsJustMe92 Just to add to what @chistery has put if/when you call customer services and your given the options to press a number just press a number that’s not an option as this can put you through.

Re: Stolen Identity

XRaySpeX — Fri, 26 Jul 2019 21:29:19 GMT

Try +44 800 956 6000 (option 2, option 4) . That won't ask for a mobile no.

Re: Stolen Identity

Leanne_T — Sat, 27 Jul 2019 06:15:30 GMT

Morning @ItsJustMe92

Thanks for coming to the community to report this email.

I have sent you a private message on here to get some details from you.

Speak soon.

Leanne.