topic Re: Ordered early upgrade, but haven’t received anything from DPD in Archived Posts

Ordered early upgrade, but haven’t received anything from DPD

Ben_Miller — Fri, 19 Jul 2019 18:16:04 GMT

I ordered an early upgrade, I received the confirmation email, but when I went to enter my tracking number in today, there’s nothing. Says to wait for an update to the order. As it says 24 hour delivery, I’m confused why I haven’t got my phone. Haven’t received any email or text from DPD either. Please can someone explain...

Thanks in advance

Re: Ordered early upgrade, but haven’t received anything from DPD

Chris_B — Fri, 19 Jul 2019 18:36:55 GMT

@Ben_Miller is it a tracking number or an XKN number? A XKN number is a order number not a tracking number.

Re: Ordered early upgrade, but haven’t received anything from DPD

Ben_Miller — Fri, 19 Jul 2019 19:13:18 GMT

It’s an xko number, does this make a difference? Just don’t understand 😕

Re: Ordered early upgrade, but haven’t received anything from DPD

Chris_B — Fri, 19 Jul 2019 20:02:19 GMT

@Ben_Miller That’s not a tracking number. Your order has been accepted but it hasn’t been processed that’s why you don’t have a tracking number. I’ll would give customer services a call about this. You’ll have to do this tomorrow now though.

Re: Ordered early upgrade, but haven’t received anything from DPD

Ben_Miller — Sat, 20 Jul 2019 06:19:05 GMT

Okay thank you! Hopefully I’ll get it sorted!

Re: Ordered early upgrade, but haven’t received anything from DPD

Christopher_G — Sat, 20 Jul 2019 06:58:56 GMT

Hi and thanks for ordering with EE, @Ben_Miller. 🙂

Let us know how you get on speaking to the Mobile Care team.

Chris