topic 4 weeks after cancelling my contract, still haven't been refunded upfront cost in Archived Posts https://community.ee.co.uk/t5/Archived-Posts/4-weeks-after-cancelling-my-contract-still-haven-t-been-refunded/m-p/780334#M300043 <P>As the title says, I cancelled my contract 4 weeks ago and still haven't been refunded the upfront payment I paid when ordering the phone.</P> Tue, 25 Jun 2019 05:34:43 GMT Altadsa 2019-06-25T05:34:43Z 4 weeks after cancelling my contract, still haven't been refunded upfront cost https://community.ee.co.uk/t5/Archived-Posts/4-weeks-after-cancelling-my-contract-still-haven-t-been-refunded/m-p/780334#M300043 <P>As the title says, I cancelled my contract 4 weeks ago and still haven't been refunded the upfront payment I paid when ordering the phone.</P> Tue, 25 Jun 2019 05:34:43 GMT https://community.ee.co.uk/t5/Archived-Posts/4-weeks-after-cancelling-my-contract-still-haven-t-been-refunded/m-p/780334#M300043 Altadsa 2019-06-25T05:34:43Z Re: 4 weeks after cancelling my contract, still haven't been refunded upfront cost https://community.ee.co.uk/t5/Archived-Posts/4-weeks-after-cancelling-my-contract-still-haven-t-been-refunded/m-p/780336#M300044 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/429565">@Altadsa</a> .&nbsp; You'll need to customer service about it.&nbsp; </P> Tue, 25 Jun 2019 06:20:56 GMT https://community.ee.co.uk/t5/Archived-Posts/4-weeks-after-cancelling-my-contract-still-haven-t-been-refunded/m-p/780336#M300044 Chris_B 2019-06-25T06:20:56Z Re: 4 weeks after cancelling my contract, still haven't been refunded upfront cost https://community.ee.co.uk/t5/Archived-Posts/4-weeks-after-cancelling-my-contract-still-haven-t-been-refunded/m-p/780373#M300045 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/429565">@Altadsa</a>.</P> <P>&nbsp;</P> <P>As <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/142884">@Chris_B</a> has mentioned, you'll be best contacting our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Mobile Care team</A> as they will have access to your account and be able to let you know what is happening with any refunds.</P> <P>&nbsp;</P> <P>Jon</P> Tue, 25 Jun 2019 08:49:43 GMT https://community.ee.co.uk/t5/Archived-Posts/4-weeks-after-cancelling-my-contract-still-haven-t-been-refunded/m-p/780373#M300045 Jon_K 2019-06-25T08:49:43Z Re: 4 weeks after cancelling my contract, still haven't been refunded upfront cost https://community.ee.co.uk/t5/Archived-Posts/4-weeks-after-cancelling-my-contract-still-haven-t-been-refunded/m-p/780387#M300046 <P>Did you cancel within the 14 day period or after the 24 months?</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 25 Jun 2019 10:15:17 GMT https://community.ee.co.uk/t5/Archived-Posts/4-weeks-after-cancelling-my-contract-still-haven-t-been-refunded/m-p/780387#M300046 BrendonH 2019-06-25T10:15:17Z