topic Re: Upgraded online 2 days ago and have received no updates on my delivery in Archived Posts

Upgraded online 2 days ago and have received no updates on my delivery

harrisonogunnai — Sat, 22 Jun 2019 06:07:52 GMT

I upgraded online 2 days ago. I recieved the confirmation email but am yet to receive a text with information on the delivery of the phone. Also my reference number in the email is coming up as invalid

Re: Upgraded online 2 days ago and have received no updates on my delivery

Chris_B — Sat, 22 Jun 2019 06:12:26 GMT

@harrisonogunnai Your reference number is invalid where ? If you are trying to use a XKN number as a tracking number it's not it's just a order number. I would call the mobile care team and speak with them about your order.

Re: Upgraded online 2 days ago and have received no updates on my delivery

Northerner — Sat, 22 Jun 2019 07:50:33 GMT

Hi @harrisonogunnai

As @Chris_B said, call EE CS and find out on 150.

Thanks