topic Re: My mobile did not arrive 28th May 2019 in Archived Posts

My mobile did not arrive 28th May 2019

Mlee — Wed, 29 May 2019 04:55:18 GMT

My mobile did not arrive 28th May 2019

Chris_B — Wed, 29 May 2019 05:21:18 GMT

@Mlee Did you receive confirmation that it will ? Did DPD text you to say what time it will be delivered?

Christopher_G — Wed, 29 May 2019 07:13:12 GMT

Welcome to the community.

What did you order? Did you order an upgrade, a new contract phone or pay as you go?

Have you heard anything from DPD?

Chris

Mlee — Wed, 29 May 2019 07:39:12 GMT

Not heard from DPD and I do not have an order number.

Also EE are already upgrading my payments even though I do not have the phone..?

Chris_B — Wed, 29 May 2019 07:41:01 GMT

@Mlee with your account payments changing you’ll get the device soon. (very) give customer is call to see if they can give you any information.

Mlee — Wed, 29 May 2019 07:42:29 GMT

Ok.

Just to say they said they'd deliver 29th.

I will ring them

Chris_B — Wed, 29 May 2019 07:47:30 GMT

@Mlee Well today’s the 29th.

Leanne_T — Wed, 29 May 2019 09:28:00 GMT

Hi there @Mlee

Thanks for coming back to us.

When did you place the order?

Have you spoken to our Mobile Care team?

Leanne.