topic Re: I'm being sent a wrong replacement handset by DPD parcel number xxxxxxxxxxxxx! in Archived Posts

I'm being sent a wrong replacement handset by DPD parcel number xxxxxxxxxxxxx!

Haze64 — Sat, 04 May 2019 22:02:04 GMT

Keilan, from Technical Support, has arranged for me to be delivered with a new handset tomorrow between 12-1pm, by DPD, parcel number xxxxxxxxxxxxx. This is because my mob has been faulty since I purchased it in-store on 15th February, 2019. He texted me 'getting started' details, and that text is telling me I'm getting a Samsung Galaxy S8/+. My current mob, and therefore the one I need to be replaced is a Samsung Galaxy J4+. I DID confirm that with him. Terribly upset/stressed. Please advise. Thanks, Hazel

Re: I'm being sent a wrong replacement handset by DPD parcel number xxxxxxxxxxxxx!

Profile closed — Sat, 04 May 2019 22:02:18 GMT

Hi @Haze64

Welcome to the EE Community,

The S8+ is a more premium device than the J4+ I would contact technical support in the morning from 8AM on freephone 0800 956 3146 to confirm what they have ordered for you.

Thanks,

David.

Re: I'm being sent a wrong replacement handset by DPD parcel number xxxxxxxxxxxxx!

James_B — Sun, 05 May 2019 08:52:57 GMT

Hi @Haze64,

Welcome to the EE Community.

That's great advice from @Profile closed, please get in touch with Customer Care so we can make sure the correct phone has been ordered for you.

Thanks

James