topic Re: Phone upgrade question in Archived Posts

Phone upgrade question

dwhall81 — Thu, 02 May 2019 16:54:11 GMT

I just upgraded my current EE phone and sim to a new phone and new plan. At the end of the ordering process online, it came up with a page saying that EE needed more information to complete the upgrade and to phone them, however my browser crashed and I lost the page with that information on, which I now cannot find anywhere on My EE. Is my order still valid and if so, what number do I need to ring to complete the order?

Thanks in advance.

Re: Phone upgrade question

BrendonH — Thu, 02 May 2019 17:01:10 GMT

Dial 150 and explain. They can check

Re: Phone upgrade question

Christopher_G — Thu, 02 May 2019 17:41:51 GMT

Hi @dwhall81

Welcome to the community. 🙂

I'd definitely recommend speaking to the Mobile Care team too, I'm sure they'll be able to check the order for you.

Let us know what happens.

Chris