topic Re: S10+ earbuds mentioned by upgrade team in Archived Posts

S10+ earbuds mentioned by upgrade team

Paddyk87 — Fri, 05 Apr 2019 20:18:20 GMT

Just received my s10+ today after upgrading to it yesterday. Was told by EE upgrade team that I would get free Samsung ear buds and a wireless charger.

No ear buds turned up with the device and it looks like they can only be claimed if you pre ordered the device. Seems like I've been miss old this as reason I upgraded to the 512gb was for the earbuds...

Re: S10+ earbuds mentioned by upgrade team

Chris_B — Fri, 05 Apr 2019 20:26:21 GMT

@Paddyk87 The ear buds don’t turn up with the device you claim them but only if you preorder the device. If you believe you’ve been misinformed you’ll need to call customer services and take this up with them.

Re: S10+ earbuds mentioned by upgrade team

BrendonH — Fri, 05 Apr 2019 20:38:37 GMT

@Chris_B @Paddyk87

The ear buds were part of a pre order deal you had to order before release day.

If you dont want the phone because of that and ordered online or over phone return it within the 14 day cooling off period.

If you ordered in store you'll have to go back and speak to the manager.

Re: S10+ earbuds mentioned by upgrade team

Northerner — Fri, 05 Apr 2019 20:40:45 GMT

Hi @Paddyk87

@BrendonH is correct if you are unhappy and within your cooling off period, then call EE and cancel your upgrade.

Thanks

Re: S10+ earbuds mentioned by upgrade team

Paddyk87 — Fri, 05 Apr 2019 23:49:58 GMT

Shocking treatment from the upgrade team. Been a customer since 2004 and to be treated like this. Will cancel the upgrade and go to another network.

Cheers

Re: S10+ earbuds mentioned by upgrade team

Chris_B — Sat, 06 Apr 2019 06:27:15 GMT

@Paddyk87 Did you know you anything about the earpods before you called ?

Re: S10+ earbuds mentioned by upgrade team

Paddyk87 — Sat, 06 Apr 2019 07:14:12 GMT

Nah, but I was only going for the 128gb which was working out cheaper than the 512gb. Justified upgrading to the larger memory as the earbuds made it worthwhile

Re: S10+ earbuds mentioned by upgrade team

Alex_S — Sat, 06 Apr 2019 07:38:50 GMT

Hi @Paddyk87,

Welcome to the community 🙂

I'm sorry you were given misinformation when you upgraded.

Have you had a chance yet this morning to speak to our upgrades team about the offer to see what can be done?

Let me know if you need my help 🙂

Alex

Re: S10+ earbuds mentioned by upgrade team

Profile closed — Sat, 06 Apr 2019 09:53:56 GMT

@Chris_B @Northerner @BrendonH @Alex_S @Paddyk87

it is a current offer in the EE shop

S10 512GB

https://shop.ee.co.uk/mobile-phones/pay-monthly/samsung-galaxy-s10-512gb-prism-black-with-wireless-charger/ua-max-plan-100gb-78/details?WT.MC_ID=ON_MEC_S_700000000044366_Shopping+_+PAYM+_+TelcoGen+_+Catch+All+_+Hybrid_p37107553210&WT.srch=1&s_kwcid=AL!932!3!211419836530!!!g!!&mchannel=ppc&ds_rl=1234991&gclid=EAIaIQobChMIyvjgsJe74QIVC7UYCh39PgtMEAkYAyABEgK5RvD_BwE&gclsrc=aw.ds

S10+ 512GB

https://shop.ee.co.uk/mobile-phones/pay-monthly/samsung-galaxy-s10-plus-512gb-ceramic-black-with-wireless-charger/max-plan-100gb-78/details?WT.MC_ID=ON_MEC_S_700000000044366_Shopping+_+PAYM+_+Samsung+_+Galaxy+S10+Plus+_+Hybrid_p41364507239&WT.srch=1&s_kwcid=AL!932!3!332806882460!!!g!!&mchannel=ppc&gclid=EAIaIQobChMIkN6GiJi74QIVorDtCh3wlwseEAQYASABEgKXf_D_BwE&gclsrc=aw.ds

Re: S10+ earbuds mentioned by upgrade team

Chris_B — Sat, 06 Apr 2019 09:54:04 GMT

@Paddyk87 @Alex_S If the link provided by @Profile closed is the tariff that @Paddyk87 choose then the EarPods will be dispatched 14-30 days after the device is received.

@Paddyk87 I highly recommend you call customer services just to check that they will be dispatched.

Re: S10+ earbuds mentioned by upgrade team

Profile closed — Sat, 06 Apr 2019 10:01:43 GMT

@Chris_B It's also available with the S10+ £63 & £68 trade in plans and from £73 without trade in.

Re: S10+ earbuds mentioned by upgrade team

Paddyk87 — Sun, 07 Apr 2019 15:02:53 GMT

Phoned upgrades team and they credited the amount of the earbuds to my account 👍

Re: S10+ earbuds mentioned by upgrade team

Profile closed — Sun, 07 Apr 2019 15:06:04 GMT

@Paddyk87 have they ordered you a pair of Earbuds now or do you have to order them from Samsung ?

Re: S10+ earbuds mentioned by upgrade team

BrendonH — Sun, 07 Apr 2019 17:43:40 GMT

They have credited the account @Profile closed meaning @Paddyk87 will have to order themselves.

Re: S10+ earbuds mentioned by upgrade team

Profile closed — Sun, 07 Apr 2019 19:50:16 GMT

@BrendonH EE stock the ear buds themselves now so thought the upgrades team would of ordered them for the OP then credited his account to cover the cost.

https://accessories.ee.co.uk/product/details/1007692/Samsung_Galaxy_Buds_White/Samsung_Wearables/Wireless/