topic Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release in Archived Posts

When will my Huawei p30 pro be delivered? Manufacturer delay days before release

Mjr1189 — Thu, 04 Apr 2019 17:21:29 GMT

I'd like to know how long the delay on the huawei p30 pro will be, pre ordered and with less than 24hours notice get told there is an indefinite delay?!

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

Northerner — Thu, 04 Apr 2019 17:27:24 GMT

Hi @Mjr1189

You will receive a text when your device will be delivered. If you want to cancel your pre-order then contact EE CS on 150.

EE aren't responsible for delay.

Thanks

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

Mjr1189 — Thu, 04 Apr 2019 17:42:35 GMT

Hi Northerner, thanks for the reply. I understand it is not ee's fault but the early upgrade fee for upgrading tomorrow is obviously not going to be correct now. Is the difference going to be reimbursed? It would be good to have a rough idea of time frame if that is possible at all?

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

BrendonH — Thu, 04 Apr 2019 17:45:55 GMT

That is something you need to speak to EE about.

There is no account access on here so you'll need to give them a call

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

Sammyjo1970 — Thu, 04 Apr 2019 21:04:38 GMT

Can I ask which version you ordered? I haven’t received a text and wondering if mine is going to be delayed or if it’s a certain type. Thanks

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

Mjr1189 — Fri, 05 Apr 2019 07:02:43 GMT

It was the p30 pro 128gb in blue, I would imagine if you've not had a text you're probably alright.

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

Reubs — Fri, 05 Apr 2019 08:40:47 GMT

I've ordered the P30 Pro amber sunrise which has been delayed but not ETA given.

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

ChemIrene — Fri, 05 Apr 2019 09:14:23 GMT

I think that it's extremely cheeky of EE to let us know so late, and I tried to speak to Huawei about changing to the black version but still keeping the promotional offer (as it was their fault after all) and they said that they cannot do anything

Not impressed at all, I am honest.

It seems to just be the 128GB aurora and the larger memory pink one

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

Mjr1189 — Fri, 05 Apr 2019 10:44:47 GMT

I just got off the phone with ee customer services, the delivery is expected within the next 14 days. The option to change to a different colour would mean losing the speaker offer as it would technically not be a pre-order and the early upgrade charge is non negotiable even though after an extra 14 days it probably would have come down by £10(ish). So far there hasn't been a solution or any reassurance from either ee or Huawei which is a real shame considering this is my 5th or 6th phone with them and 4th year of broadband too!!

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

Stugar74 — Fri, 05 Apr 2019 11:06:33 GMT

I called too. Amber 512 one I’m told the warehouse have no idea at all what’s going on. There not in stock and they don’t know when.....

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

ChemIrene — Fri, 05 Apr 2019 11:42:18 GMT

Based on how much I currently pay for my handset, it would have gone down more than £10!

I don't think that it's being handled very well - if it wasn't such a good phone (from reviews) with an excellent camera I'd be heading to 02

Vodafone got offered £50 credit to their accounts for the delay

A one day delay is alright, but not this 2 week crap

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

Ohjoeyhh — Sat, 06 Apr 2019 10:39:31 GMT

I have now escalated my complaint to the ombudsman having reached a deadlock and been offered £30 as a resolution.

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

Stugar74 — Sat, 06 Apr 2019 11:08:34 GMT

Feel everyone’s pain.

Thank you to EE Alloa, Sam and Ian for getting this resolved quickly. I find it positive that the guys in shop can sort in 20 minutes what the 150’s could not.

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

ChemIrene — Sat, 06 Apr 2019 11:34:37 GMT

I went into an EE store yesterday and got the black one instead on the same contract they offered etc. Took them a solid 1hr to sort but cannot fault the in store customer service .

Typing this off my new P30 Pro and it was definitely worth kicking up the fuss

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

StanFam6 — Sat, 06 Apr 2019 11:42:38 GMT

I ordered the pro 128gb in blue on Thursday, i've heard nothing at all. I thought i would be able to collect from my local store yesterday but no email or text to say i can. I dont want to keep calling EE and become a nuisance but does anyone know if there is a delay on this model and colour?

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

Mjr1189 — Sat, 06 Apr 2019 11:53:16 GMT

Out of interest did they honour the free sonos speaker as well??

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

StanFam6 — Sat, 06 Apr 2019 11:55:35 GMT

They did for me as i ordered before the cut off date. Just want to know if theres a delay on my model and colour as i've heard nothing at all, no text or email.

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

Stugar74 — Sat, 06 Apr 2019 12:51:45 GMT

So from lengthy investigation it’s huawei that didn’t make enough or supply enough 512’s.

the free Sonos is nothing to do with EE. This is a Huawei offer and to claim you go via H not EE.

In my case I cancelled and got a different p30 but will still go after H for my sonos somehow

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

Stugar74 — Sat, 06 Apr 2019 12:52:25 GMT

That’s huawei a issue not EE. You claim the sonos from them not EE

Re: When will my Huawei p30 pro be delivered? Manufacturer delay days before release

ChemIrene — Sat, 06 Apr 2019 15:30:46 GMT

If you contact Huawei promotions they should be able to help you out as long as you have the initial pre order and proof that you now have the P30 Pro, perhaps just in a diftdiffe colour .