topic Re: Claiming galaxy buds in Archived Posts

Claiming galaxy buds

Belal11 — Fri, 08 Mar 2019 17:50:17 GMT

I am trying to claim my new galaxy buds via the members app.

However in order to claim I need digital proof to prove I pre ordered the phone.

How do I get this ? The only email I got was when I ordered the phone but this is an email no pdf and also does not have the date to prove when I ordered it.

Any ideas EE?

Re: Claiming galaxy buds

Belal11 — Fri, 08 Mar 2019 17:50:31 GMT

I am trying to claim my new galaxy buds via the members app.

However in order to claim I need digital proof to prove I pre ordered the phone.

How do I get this ? The only email I got was when I ordered the phone but this is an email no pdf and also does not have the date to prove when I ordered it.

Any ideas EE?

Re: Claiming galaxy buds

Northerner — Fri, 08 Mar 2019 18:04:11 GMT

Hi @Belal11

Please read EE help thread on this subject.

Thanks

Re: Claiming galaxy buds

garetbe — Sat, 09 Mar 2019 00:03:50 GMT

I didnt get a pre-order email from EE because it was an 'upgrade anytime' upgrade. I contacted EE customer service to ask about it and was told on day of launch I would be sent an email, then today, nothing.

Got the SMS to say apply for the earbuds and found I needed to get proof of purchase (POP) and pre-order. Called customer service who sent me POP with a date of yesterday, despite me pre-ordering on 28/2, hopefully it will be enough.

Complaints, Sales and Customer Services have given me different answers for the claiming of the earbuds. None of the advice gives me any confidence they know what they are doing.

EE are 'the biggest network in the UK' if their marketing is anything to go by, they could at least afford to brief their staff correctly to make sure they know what is actually going on.

Re: Claiming galaxy buds

James_B — Sat, 09 Mar 2019 11:13:17 GMT

Hi @garetbe,

Please upload your delivery note as your proof of purchase.

For more details, please see Samsung Galaxy S10 on EE: How to get a free pair of Samsung Galaxy Buds.

Thanks

James

Re: Claiming galaxy buds

Jd4373 — Sat, 09 Mar 2019 11:21:10 GMT

When looking at my delivery note, there is nothing showing the date I ordered my upgrade, just the dispatch date.

Will this still be ok?

Re: Claiming galaxy buds

James_B — Sat, 09 Mar 2019 11:28:58 GMT

Yes, that's fine @Jd4373

James

Re: Claiming galaxy buds

cwmparc1 — Sat, 09 Mar 2019 11:39:08 GMT

How long does it take to get the confirmation email. As I claimed this morning around 10.30, but ive heard nothing.

Re: Claiming galaxy buds

jaydedan2014 — Sat, 09 Mar 2019 13:19:40 GMT

My confirmation email took about an hour or so to arrive last night and then an hour or so after that I got the email to say my claim had been validated. I'm assuming they'll be very busy currently so that's probably why its taking so long.

Re: Claiming galaxy buds

cwmparc1 — Sat, 09 Mar 2019 13:34:34 GMT

@jaydedan2014 wrote:
My confirmation email took about an hour or so to arrive last night and then an hour or so after that I got the email to say my claim had been validated. I'm assuming they'll be very busy currently so that's probably why its taking so long.

Thanks, I've done a bit of digging and found out that it could be upto 7 days. So no need to panic yet 😂

Re: Claiming galaxy buds

Belal11 — Sat, 09 Mar 2019 14:23:56 GMT

I managed to claim my galaxy buds last night and claim has been validated by Samsung so just waiting for delivery. EE had to send me proof of purchase which I sent with the claim along with a copy of dispatch note and a screenshot of my upgrade email I got.

Re: Claiming galaxy buds

FruityyFusion — Mon, 18 Mar 2019 10:22:12 GMT

Hi I was just wondering if you recieved your earbuds yet so I can work out an approximate timeline of when mine may arrive