topic Re: S10+ white ceramic 512gb in Archived Posts

S10+ white ceramic 512gb

NathanLeicester — Sat, 16 Mar 2019 12:52:46 GMT

So ive seen alot of posts about the delay of peoples orders, i actually tried replying to a thread that had already been made but for some reason it didnt go through it just pushed me to create a new thread, so anyway ive been in contact with Cs multiple times over the past week trying to get an update like everyone else is i suppose, but i keep getting the same generic response to wait for text/email and keep an eye on tracking for updates, my question is how do i track the order if the tracker isnt giving me any information at all? To be honest this is my first post in the community so im probably going to get someone clear it up for me straight the way and make me look stupid but if you dont ask i suppose you dont get 🙂

Re: S10+ white ceramic 512gb

Northerner — Sat, 16 Mar 2019 13:35:02 GMT

Hi @NathanLeicester

If the tracker isn't working then you should call CS on 150.

Thanks,

Re: S10+ white ceramic 512gb

Cwtch77 — Sat, 16 Mar 2019 13:43:06 GMT

When did you order ? I ordered on the 6th and finally today I've had a DPD message saying it will be with me on monday

Re: S10+ white ceramic 512gb

NathanLeicester — Sat, 16 Mar 2019 13:51:04 GMT

I didnt order till the 9th so if it goes on simular logic im guessing i should get a text monday for tuesday?

Re: S10+ white ceramic 512gb

NathanLeicester — Sat, 16 Mar 2019 13:51:53 GMT

I will try call them again see what they have to say this time

Re: S10+ white ceramic 512gb

sp1ral2005 — Sun, 17 Mar 2019 10:07:51 GMT

I had the same issue i downloaded the DPD app it showed me my delivery by using my phone number. The email with a link that worked somehow got sent into my promotions tab on google. it had a link from EE to the DPD site the link in my update folder did not work i hope this helps you )

Re: S10+ white ceramic 512gb

NathanLeicester — Sun, 17 Mar 2019 10:27:26 GMT

@sp1ral2005 yeah i got it sorted yeaterday after i rang cs, i already had tge dpd app but nothing was on there and literally 20 seconds after i got off the phone with cs i got a notification from the dpd app that i had an active delivery, not sure if its a coincedence or not but ill take it either way lol, phones being delivered tomorrow, as ita now reach my local depot, happy days

Re: S10+ white ceramic 512gb

sp1ral2005 — Sun, 17 Mar 2019 10:36:33 GMT

nice one ) enjoy your new phone

Re: S10+ white ceramic 512gb

Cwtch77 — Sun, 17 Mar 2019 10:56:09 GMT

Now there is a delay with my parcel?? What does that even mean 😏 I have waited long enough and now this 😭

Re: S10+ white ceramic 512gb

Checkpoint03 — Sun, 17 Mar 2019 14:22:11 GMT

I also had notification that mine was being delivered tomorrow .... yayyy. However I have just been notified by dpd that there is a delay with my parcel and it is now being delivered on, wait for it, 3rd March!!!! Don't know what to expect now

Re: S10+ white ceramic 512gb

NathanLeicester — Sun, 17 Mar 2019 14:37:36 GMT

@Checkpoint03 yeah i got the same delay notification i think its generic across the board, its probably because its the weekend and might update later on this evening when the parcels are scanned in at the depot

Re: S10+ white ceramic 512gb

Checkpoint03 — Sun, 17 Mar 2019 14:53:42 GMT

I've just spoken to dpd and she said I will still receive it tomorrow so all we can do is wait now I suppose.. fingers crossed eh?