topic Re: I still have not received my pre ordered S10. What's the issue? in Archived Posts

I still have not received my pre ordered S10. What's the issue?

Dave88 — Mon, 11 Mar 2019 17:19:30 GMT

I am still waiting to receive my galaxy s10 that I pre-ordered. What's the issue?

Re: I still have not received my pre ordered S10. What's the issue?

Cwtch77 — Mon, 11 Mar 2019 17:38:18 GMT

I have posted as I too am awaiting my pre order ☹️

Re: I still have not received my pre ordered S10. What's the issue?

Cwtch77 — Mon, 11 Mar 2019 18:02:21 GMT

I also got told when I pre ordered that I would receive a email on the release day saying what day I could expect delivery ☹️ But all I can see on my ee tracker is Awaiting Confirmation?

Re: I still have not received my pre ordered S10. What's the issue?

Northerner — Mon, 11 Mar 2019 18:13:12 GMT

@Dave88

You will need to speak to CS on 150 as there is no account access on these forums.

Thanks

Re: I still have not received my pre ordered S10. What's the issue?

Chris_B — Mon, 11 Mar 2019 18:32:33 GMT

@Cwtch77 If it says waiting confirmation then you need to call customer services as they need to speak with you.

Re: I still have not received my pre ordered S10. What's the issue?

Cwtch77 — Mon, 11 Mar 2019 18:35:45 GMT

I will phone them now

Re: I still have not received my pre ordered S10. What's the issue?

Cwtch77 — Mon, 11 Mar 2019 18:49:59 GMT

Hi contacted customer services and they say my phone will be here by Wednesday so 🤞

Re: I still have not received my pre ordered S10. What's the issue?

Dave88 — Mon, 11 Mar 2019 21:03:05 GMT

I too have been on the phone with Cs and they advised that it should arrive in the next 7 days. Fairly disappointing considering it was a pre order and no one can tell me an exact date for delivery.

Re: I still have not received my pre ordered S10. What's the issue?

Martle — Mon, 11 Mar 2019 21:11:25 GMT

I have the same issue sucks when u gotta wait I ordered on the 6th also says dispatch within 7 days. Hope so cuz I don't want 2 miss out on claiming my buds

Re: I still have not received my pre ordered S10. What's the issue?

Cwtch77 — Tue, 12 Mar 2019 06:43:53 GMT

Hi I ordered on the 6th via the live chat and he said delivery within 7 days . I phoned yesterday evening and she went through my order and said it's still on track and that I can expect it to be dispatched today ? I somehow don't believe it and I will be phoning again this evening if it has not been dispatched.

whats worse is i had the text Friday saying I can now claim my free buds off my Samsung app lol.

I hope we all receive our handsets soon

Re: I still have not received my pre ordered S10. What's the issue?

Christopher_G — Tue, 12 Mar 2019 08:04:46 GMT

Thanks for your updates, I hope you all get your phones soon.

@Martle - You have until the 08 April 2019 to claim the Samsung Galaxy Buds.

Chris

Re: I still have not received my pre ordered S10. What's the issue?

Martle — Tue, 12 Mar 2019 08:10:46 GMT

Yh I know just hope phone gets dispatch today so I can claim buds asap. Because it's probably gonna take a month for them to come.

Re: I still have not received my pre ordered S10. What's the issue?

Dave88 — Thu, 14 Mar 2019 11:00:30 GMT

Quick update, I recieved my s10 yesterday however i didnt recieve the free ear buds?

Re: I still have not received my pre ordered S10. What's the issue?

Martle — Thu, 14 Mar 2019 11:04:06 GMT

@Dave88 wrote:
Quick update, I recieved my s10 yesterday however i didnt recieve the free ear buds?

When did u place ur order for your phone? And u need 2 claim the ear buds from the samsung website EE should of texted you with a link.

Re: I still have not received my pre ordered S10. What's the issue?

Chris_B — Thu, 14 Mar 2019 11:06:49 GMT

@Dave88 You don’t get them at the same time as the device you need to claim them.

Please read THIS

Re: I still have not received my pre ordered S10. What's the issue?

Dave88 — Thu, 14 Mar 2019 11:42:20 GMT

Hello,

Thanks for your quick response i have clained for them now.