topic Still waiting for Pre-order confirmation Galaxy S10 in Archived Posts

Still waiting for Pre-order confirmation Galaxy S10

DannyBoyEE — Sat, 09 Mar 2019 19:11:43 GMT

I had the dreaded "manufacture delay issue" text on thursday after pre-ordering a Galaxy S10 with EE online. It nice of EE to offer £20 credit on my account but I'm still left in limbo as to when I'll have my new phone. No order or pre-order confirmation, no word from DPD, no time slot, not even an order number. Just my early upgrade payment taken from my account.

The worst thing is, my friend popped into an EE store this afernoon (without a preorder) and had his hands on an shiny new Galaxy S10 10mins later. Whats the point of Pre-ordering with EE??

Is anyone else having the same issues?

PS. I've already contacted EE CS but theres nothing they can do, they just say "you will have confirmation once we can stock to fulfill your order". I also called Samsung and they have confirmed they have plenty of stock and this is a EE issue.

Never thought upgrading would be so stressful.

Re: Still waiting for Pre-order confirmation Galaxy S10

Kostya336 — Fri, 08 Mar 2019 06:53:58 GMT

Yes. yes. yes.

Why can they provide relevant information different to what 150 will say? Or is that just another team full of people 2nd guessing what's actually happening?

Re: Still waiting for Pre-order confirmation Galaxy S10

Northerner — Sat, 09 Mar 2019 19:13:20 GMT

Hi @DannyBoyEE

If you have already spoken to EE CS then there isn't much more than can be said on this forum as there is no account access here.

You will just have to wait, or call CS again and cancel your pre order and go into store if they have stock.

Thanks

Re: Still waiting for Pre-order confirmation Galaxy S10

DannyBoyEE — Sat, 09 Mar 2019 19:23:53 GMT

Thank you for being most unhelpful.

I asked if anyone else is having the same issues, to try shed light on the issue as EE CS have not... hense why I am on this forum.

If I cancel my Pre-order I will lose the trade in and ear bud promotion.

Hopefully someone else here can be more constructive/positive?

Re: Still waiting for Pre-order confirmation Galaxy S10

Kostya336 — Sun, 10 Mar 2019 10:45:37 GMT

If the stores have stock shouldn't they be prioritising the pre order sales?

And not in store sales.....

Re: Still waiting for Pre-order confirmation Galaxy S10

Schockwave — Sun, 10 Mar 2019 14:18:06 GMT

@Kostya336, No, sorry, that is not how it works, you just have to wait until EE get the stock in, which is down to the company that provides the product.

Re: Still waiting for Pre-order confirmation Galaxy S10

DannyBoyEE — Mon, 11 Mar 2019 18:29:45 GMT

Update: still no further information. No confirmation of preorder. No DPD slot. No emails. No text?

No idea if I'm getting a phone or not, just money out of my bank.

Re: Still waiting for Pre-order confirmation Galaxy S10

Watkins07 — Mon, 11 Mar 2019 18:41:58 GMT

Hi @DannyBoyEE

you will get your device but the demand has outstripped the supply for some variants. This is being reported with other networks too. As soon as a device is allocated to you, the DPD app will update with delivery info.

deliveries arrive on a regular basis and EE get them out to customers ASAP as they come in .

Re: Still waiting for Pre-order confirmation Galaxy S10

Jon_K — Tue, 12 Mar 2019 07:54:29 GMT

Good Morning @DannyBoyEE.

As @Watkins07 has mentioned, as soon as we have any updates you will be contacted.

Do you have the DPD app?

Did you get an initial confirmation email with a tracking number in?

Jon

Re: Still waiting for Pre-order confirmation Galaxy S10

DannyBoyEE — Tue, 12 Mar 2019 11:41:29 GMT

I don't have the DPD app and I didn't get a confirmation email with a tracking number.

I did, however, get money withdrawn from my account.

Ps. Still no update, news today.

Thanks

Danny

Re: Still waiting for Pre-order confirmation Galaxy S10

Kostya336 — Tue, 12 Mar 2019 11:53:55 GMT

10/10 shall be cancelling...

I would have a read at the 5G version, improved fast charge, battery 33% capacity increase, among other things... and to be released around same time as FOLD in April. if you are going to wait for a phone, may as well wait for something that's worth it.

At this point its not even worth waiting for ceramic...

Re: Still waiting for Pre-order confirmation Galaxy S10

Jon_K — Tue, 12 Mar 2019 12:12:03 GMT

Thanks @DannyBoyEE.

Have you checked your junk/spam folder to see if the email is there?

If you already have, I'd recommend contacting our Mobile Care team to get your order looked at.

Jon

Re: Still waiting for Pre-order confirmation Galaxy S10

Bradleygoodwin1 — Tue, 12 Mar 2019 12:44:27 GMT

Mate very same thing is happening to me i have the dpd app and ther has nothing showing coming to my address.

I never got no £20 credit or anything tho its just a "it should be with you tomorrow"

Re: Still waiting for Pre-order confirmation Galaxy S10

Martle — Tue, 12 Mar 2019 12:47:14 GMT

But then u may end up having the same issue as u are now might not get the 5g one till may plus 5g isn't available in most places yet. I ordered mine on the 6th and am still waiting sucks I know EE need 2 commicate alot better. If there are stock issue's they should just tell us and not be like well u will have 2 wait 4 a txt Or email.

Re: Still waiting for Pre-order confirmation Galaxy S10

Kostya336 — Tue, 12 Mar 2019 12:51:55 GMT

I think its coming down to the fact that were paying stupid amount of money for X device, when in marely few months the X device will be outdated thanks to the 5g version, therefore the monthly price etc for the normal s10 will shoot down. There fore EE really cant justify the wait or the price were waiting for current device.

Re: Still waiting for Pre-order confirmation Galaxy S10

Martle — Tue, 12 Mar 2019 12:58:26 GMT

Good point got me thinking about it now. Does anyone know the cost of the 5g phone. Cuz they could leave the ones that are out now at the price they are now and just up the price on the 5g phone.

@Kostya336 wrote:
I think its coming down to the fact that were paying stupid amount of money for X device, when in marely few months the X device will be outdated thanks to the 5g version, therefore the monthly price etc for the normal s10 will shoot down. There fore EE really cant justify the wait or the price were waiting for current device.

Re: Still waiting for Pre-order confirmation Galaxy S10

Leanne_T — Tue, 12 Mar 2019 15:01:17 GMT

Hi there @Bradleygoodwin1

Thanks for coming here.

What does our online order tracker show for your order?

Have you had a text from us about the delivery?

Thanks.

Leanne.

Re: Still waiting for Pre-order confirmation Galaxy S10

Leanne_T — Tue, 12 Mar 2019 15:04:19 GMT

Hi @Martle

Welcome to the community.

You can register your interest on our 5G on EE page to get updates>

Thanks, Leanne.

Re: Still waiting for Pre-order confirmation Galaxy S10

Bradleygoodwin1 — Tue, 12 Mar 2019 17:59:55 GMT

Nothing comes up with my order number and email
I have not had a text or email saying anything its just comes up when i
sign into my ee account on my orders the phone but says awaiting
confirmation which is very confusing considering its been about a week and
a but since i ordered it

Re: Still waiting for Pre-order confirmation Galaxy S10

Katie_B — Tue, 12 Mar 2019 18:05:00 GMT

Hi @Bradleygoodwin1.

Did you speak with our mobile care team? they will be able to provide you with your order number.

Katie 🙂