topic Re: Wheres my order? in Archived Posts

Wheres my order?

victoria_g8 — Mon, 11 Mar 2019 18:00:58 GMT

Having tried 150 I still cannot find my order. It was ordered on the 3 Mar 19 and i am still yet to receive anything. I have the confirmed order email but nothing else. Ive tried the 'Track My Order' but it says its not valid. Why is this so hard?

Re: Wheres my order?

Northerner — Mon, 11 Mar 2019 18:09:20 GMT

Hi @victoria_g8

You will need to speak to CS on 150, only they can help as there is no account access on these forums.

Thanks

Re: Wheres my order?

James_B — Tue, 12 Mar 2019 07:48:30 GMT

Hi @victoria_g8,

Welcome to the EE Community.

Which phone did you order?

What information were you given when you called 150?

Thanks

James

Re: Wheres my order?

victoria_g8 — Tue, 12 Mar 2019 07:52:39 GMT

I didn't get to speak to anyone as it's so automated. The options given didn't reflect what I wanted to find out!

Re: Wheres my order?

James_B — Tue, 12 Mar 2019 08:16:21 GMT

Which phone did you order @victoria_g8?

Thanks

James

Re: Wheres my order?

victoria_g8 — Tue, 12 Mar 2019 08:19:45 GMT

I've order a 40GB Sim Card with a 12month contract.

Re: Wheres my order?

James_B — Tue, 12 Mar 2019 08:22:11 GMT

Hi @victoria_g8,

Was this a brand new contract or were you upgrading?

Thanks

James

Re: Wheres my order?

victoria_g8 — Tue, 12 Mar 2019 08:29:47 GMT

A brand new one. I've already got a contract but wanted this SIM card for other reasons.

Re: Wheres my order?

James_B — Tue, 12 Mar 2019 08:35:03 GMT

Thanks for confirming @victoria_g8

I would have expected your SIM card to have arrived by now.

Please get in touch with Customer Care so we can take a quick look at your order.

James

Re: Wheres my order?

victoria_g8 — Tue, 12 Mar 2019 08:39:51 GMT

Me too as I received emails to say my order had been accepted and an estimated delivery of the 7 Mar was expected, however I still haven't received an update on where it is or that it's to be delivered.

Would you know a good number? I know 150 but it's so automated I just want to speak to a human!

Re: Wheres my order?

James_B — Tue, 12 Mar 2019 08:50:07 GMT

Hi @victoria_g8,

Have you tried chatting with Customer Care online?

You can get started on our get in touch page.

Hope this helps.

James