topic Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet? in Archived Posts

Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

terrellhunter12 — Mon, 11 Mar 2019 12:01:57 GMT

I pre-ordered my samsung s10 plus online and was told it was expected to arrive on Friday the 8th I recieved an email saying it was on track Friday at 10am but have heard nothing since.

Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

Northerner — Mon, 11 Mar 2019 13:08:19 GMT

Hi @terrellhunter12

Best giving CS a call on 150 if the tracker isn't helping.

Thanks,

Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

BrendonH — Mon, 11 Mar 2019 13:12:17 GMT

Did you order the Ceramic white 516gb by any chance?

If so they have had some delays.

Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

terrellhunter12 — Mon, 11 Mar 2019 13:14:09 GMT

Hi Brendon,

No I ordered the Prism Black 128GB.

Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

Bradleygoodwin1 — Mon, 11 Mar 2019 15:09:17 GMT

How long is the delay on the 512gb? Still not got mine

Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

James_B — Mon, 11 Mar 2019 15:18:17 GMT

Hi @terrellhunter12,

Welcome to the EE Community.

Can you please download the DPD app and let me know if it shows any tracking information for your delivery?

Thanks

James

Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

Bradleygoodwin1 — Mon, 11 Mar 2019 16:19:55 GMT

I have done nothing is showing

Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

Katie_B — Mon, 11 Mar 2019 16:35:12 GMT

Hi @Bradleygoodwin1.

Thanks for coming back to us.

What colour did you order?

When was the order placed?

Speak soon,

Katie 🙂

Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

Bradleygoodwin1 — Mon, 11 Mar 2019 16:38:05 GMT

Its was the black model

I ordered it on the 5th of march

Re: Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

Katie_B — Mon, 11 Mar 2019 16:44:25 GMT

Thanks @Bradleygoodwin1.

We're really sorry but a manufacturer delay means your Samsung S10 Plus wont be with you on time as we expected. We're working with Samsung to get it to you as soon as possible and we'll keep you updated as soon as we know more.

Katie