topic Re: These Ee workers need 2 get of their back side and do smethng about the preorder in Archived Posts

These Ee workers need 2 get of their back side and do smethng about the preorder

Faheem_89 — Sun, 10 Mar 2019 10:56:31 GMT

!!!!!!

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

Watkins07 — Sun, 10 Mar 2019 11:39:59 GMT

Hi @Faheem_89

are you having problems with your preorder? What device have you ordered?

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

BrendonH — Sun, 10 Mar 2019 11:57:29 GMT

@Faheem_89 wrote:
!!!!!!

And how are they going to do that if they don't have the stock to send you? Samsung couldn't keep up with demand.

What variant did you order.

Samsung website states that the S10+ 512GB Ceramic Black is out of stock and there isn't a timescale reported on there

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

Faheem_89 — Sun, 10 Mar 2019 11:59:27 GMT

I have pre-ordered Samsung galaxy S10 plus 512gb ceramic white on the 6th of march. It was ment 2 arrive on the 8th march, but they have told me I have to wait until the 15th of march.

So many other customers are having this problem and their not that fussed to solve the problem just giving petty £20 of next bill to quite everyone.....

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

Faheem_89 — Sun, 10 Mar 2019 12:12:58 GMT

I ordered the Samsung S10 plus 512gb ceramic white...

I don't think you understand the meaning of preorder, it's ee fault they could not handle the deliveries, Samsung have already stated they have it in stock. Ee just putting the blame on Samsung aswell, so don't know who is telling the truth.

Two big major companies like that should stick to their word. The whole meaning of preorder is that you order your item and receive it on the release day, I pre-ordered many other items before from other retailers and it was delivered on the release day right on time.

I don't why it's bothering you so much acting like you own Samsung and Ee like you made the mistake looool

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

BrendonH — Sun, 10 Mar 2019 12:37:05 GMT

@Faheem_89 wrote:
I ordered the Samsung S10 plus 512gb ceramic white...

I don't think you understand the meaning of preorder, it's ee fault they could not handle the deliveries, Samsung have already stated they have it in stock. Ee just putting the blame on Samsung aswell, so don't know who is telling the truth.

Two big major companies like that should stick to their word. The whole meaning of preorder is that you order your item and receive it on the release day, I pre-ordered many other items before from other retailers and it was delivered on the release day right on time.

I don't why it's bothering you so much acting like you own Samsung and Ee like you made the mistake looool

I know the concept of a preorder but I also know the concept of ESTIMATED delivery times. If EE didn't receive enough stock that is not their fault.

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

Watkins07 — Sun, 10 Mar 2019 12:44:18 GMT

@Faheem_89

the same happened to me a few years ago with the iPhone. I preordered first thing on pre order day and it was recieved a few weeks after the official launch.

The websites states it’s not a guarantee that it will arrive on launch day but they try their very best. They can’t send what they don’t have.

Despite placing large orders for the devices, if they don’t receive enough to cover the preorders , some will sadly have to wait a little longer.

They are shipped in order of when preorders are placed, and as more stock comes in, it is sent out straight away.

All networks are at the mercy of the manufacturers and what they send out.

Please know that they work as quickly as possible to get you your device as EE can only start to bill you when you get it, so it’s in their interest to get it you as soon as possible .

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

Faheem_89 — Sun, 10 Mar 2019 14:02:37 GMT

If your so clever why don't you solve the preorder crisis that is going on.....

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

BrendonH — Sun, 10 Mar 2019 14:11:09 GMT

@Faheem_89 wrote:
If your so clever why don't you solve the preorder crisis that is going on.....

Think you need to chill a little, we are not EE workers we are just customers. For your info I dind't get my S10 from EE I buy diect from Samsung and even they messed up my delivery.

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

Watkins07 — Sun, 10 Mar 2019 14:15:16 GMT

@Faheem_89

if you had gone to o2 or another network, there are some people there who still haven’t recieved theirs. Samsung have most probably under supplied to networks for their customers.

It happens every year with both Apple and Samsung.

Its frustrating , but you will get your phone. It’s not a crisis, it’s just a temporary delay in receiving your phone.

I hope you enjoy it when it arrives

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

Chris_B — Sun, 10 Mar 2019 14:17:10 GMT

Can I just say a pre order is not a guarantee of getting the device on launch day and it’s not advertise as such.

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

BrendonH — Sun, 10 Mar 2019 14:17:21 GMT

@Watkins07 wrote:
@Faheem_89

if you had gone to o2 or another network, there are some people there who still haven’t recieved theirs. Samsung have most probably under supplied to networks for their customers.
It happens every year with both Apple and Samsung.
Its frustrating , but you will get your phone. It’s not a crisis, it’s just a temporary delay in receiving your phone.
I hope you enjoy it when it arrives

Correct they will always put their own customers first tht is why I did get mine on release day but they did still mess the delivery up.

And I am sure they will enjoy the phone when it arrives because I'm loving it. I got the 1TB 12GB RAM version and its quick and smooth as anything.

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

Profile closed — Sun, 10 Mar 2019 14:25:33 GMT

@Faheem_89, it's a peril of pre ordering and wanting to be among the first to have something. Another peril is that you are lab rats to try the new model out on. Oh, and you will be paying a premium for the phone and / or contact despite the promotions. I won't say any of this more strongly because I'll be reprimanded for speaking my mind again. So much for free speech...

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

Chris_B — Sun, 10 Mar 2019 14:49:13 GMT

@Profile closed Everyone is entitled to say what they think. The problem is being a flag ship device it will come with a high cost. Devices are getting more and more expensive and that cost is always going to be down to the customer to pay, long gone are the days of getting a popular device for free as some customer believe they should get some sort of customer loyalty, but that’s not going to happen because of the high cost of devices and the networks are not going to give anyone a high end device on the cheap. When you work out the cost of the device and the cost of the tariff it’s not as bad as what you think but choosing the right tariff is the first thing to get right. I don’t need 30-60GB of data per month so I don’t even look at those tariffs at all. I can look at around 5-10GB because I use WiFi a lot. I’ll probably choose a sim only deal next time around at around 3GB. No need to upgrade every 2 years if the device you have is more than capable.

Shiny new toy must have is no longer getting me to upgrade.

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

Faheem_89 — Sun, 10 Mar 2019 18:18:10 GMT

Stop being so tight and stingy and do yourself a favour and do an upgrade or buy a new phone you definitely need to do one and stop annoying people that have ordered new phones, you clearly need a new phone asap so stop being tight on yourself.....

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

BrendonH — Sun, 10 Mar 2019 18:28:12 GMT

90% of people dont need a new phone they want a new phone. There is a difference.

When I pre-ordered the S10 I didnt need a new phone.

But I did need a new phone a week before it came because I dropped my S8+

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

Faheem_89 — Sun, 10 Mar 2019 18:31:40 GMT

Well at least you pre-ordered it unlike the other guy he would never upgrade if his life depended on it...

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

BrendonH — Sun, 10 Mar 2019 18:37:20 GMT

Why does he have to? It's his choice.

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

Faheem_89 — Sun, 10 Mar 2019 18:47:53 GMT

Well why is he moaning about upgrades and stuff he clearly should just do one if he wants one that badly...

Re: These Ee workers need 2 get of their back side and do smethng about the preorder

BrendonH — Sun, 10 Mar 2019 18:48:54 GMT

I think you need to read his post again instead of making assumptions.