topic Re: Any one else receive this text in Archived Posts

Any one else receive this text

Dafish22 — Wed, 06 Mar 2019 21:08:03 GMT

Hi from EE. We're really sorry, but a manufacturer delay means your Samsung S10 Plus won't arrive on 8th March as expected. We're working with Samsung to get it to you as soon as possible and we'll update you when we know more. From tomorrow, you can track the order using the online tracker at ee.co.uk/trackmyorder, and as an apology we're adding a £20 credit to your EE account. You can use it as soon as your Samsung S10 has been dispatched. Thanks.

Re: Any one else receive this text

Profile closed — Wed, 06 Mar 2019 21:18:26 GMT

Hi @Dafish22

Welcome to the EE Community,

@Tomwafc has also received the same message.

I would recommend contacting 150 from 8AM or freephone 0800 956 6000 opt 2 opt 4 if your a new customer.

Re: Any one else receive this text

kaza62 — Wed, 06 Mar 2019 21:30:22 GMT

So does this mean we wont be getting our new phone tomorrow.

Re: Any one else receive this text

Tomwafc — Wed, 06 Mar 2019 21:33:10 GMT

Have you ordered the ceramic white 512gb by any chance?

Re: Any one else receive this text

kaza62 — Wed, 06 Mar 2019 21:37:07 GMT

No the black.

Re: Any one else receive this text

Dafish22 — Wed, 06 Mar 2019 21:41:13 GMT

No i ordered the 128gb prism white

Re: Any one else receive this text

garetbe — Wed, 06 Mar 2019 22:07:04 GMT

Nope...

When did you order?

Re: Any one else receive this text

Fayek2018 — Wed, 06 Mar 2019 22:16:15 GMT

Hi I ordered the S10 plus prism white 128gb on Saturday and received this text earlier, when are they likely to be delivered ?

Re: Any one else receive this text

garetbe — Wed, 06 Mar 2019 22:20:55 GMT

I wonder if Samsung over promised and under delivered?

Ordered mine (512GB in Ceramic Black) on the 28th and haven’t heard anything yet.

I don’t expect to hear much until very late tomorrow night when I should get an automated email from DPD followed by a delivery slot the following morning unless they mess it up!

Re: Any one else receive this text

Fayek2018 — Wed, 06 Mar 2019 22:25:38 GMT

Fingers crossed, I had the s9+ on release day last year but I pre ordered from Samsung themselves hope we get them Friday 🤞🤞🤞

Re: Any one else receive this text

Fayek2018 — Wed, 06 Mar 2019 22:27:02 GMT

Fingers crossed we get them Friday I preorderd the s9+ from Samsung and got it on release day last year hope EE will deliver

Re: Any one else receive this text

Barch — Wed, 06 Mar 2019 22:41:39 GMT

Yeah I got the same I’m a bit peed off

Re: Any one else receive this text

Profile closed — Wed, 06 Mar 2019 22:54:29 GMT

@garetbe they have started sending them out today my mate is having his S10+ tomorrow.

Re: Any one else receive this text

Tomwafc — Wed, 06 Mar 2019 22:58:48 GMT

A week ago...

Everyone whose received the text on here has ordered a different configuration so this is not a specific model which has proved popular. Someone previously stated having phoned EE that this is a mistake and to ignore the text, I will be calling them in the morning for peace of mind, and if this is true in my case I will insist we still receive the £20 credit for the inconvenience.

Re: Any one else receive this text

garetbe — Wed, 06 Mar 2019 23:06:55 GMT

I saw a few posts on the Forum about the messages regarding delivery.

DPD’s process is usually as I mentioned, seems strange that they’d send a delivery slot the day before when they’ve not allocated drivers to rounds yet.

EE will have an agreement with Samsung only to launch on the release date.

I’m interested to see if they actually go out tomorrow and they do where’s my message! 🤔

I’ll keep an eye on the forum.

Re: Any one else receive this text

TheLad0 — Wed, 06 Mar 2019 23:11:37 GMT

I phoned EE around 3 minutes of receiving this text, they confirmed this text is legit 5% of pre orders are affected, £20 credits will be applied as "compensation" dissapointed to say the least!!!

Re: Any one else receive this text

Tomwafc — Wed, 06 Mar 2019 23:20:50 GMT

Bugger... did they suggest how long we will be waiting, really disappointed too, but if the delay is more than a few days, I may consider returning within the 14 day return period and getting the P30 Pro if it looks better... (their contract prices always seem cheaper regardless of handset price too)

Re: Any one else receive this text

Fayek2018 — Wed, 06 Mar 2019 23:22:39 GMT

I always get the worse end of the stick

Re: Any one else receive this text

Pete22 — Thu, 07 Mar 2019 00:23:05 GMT

Hope this helps...

I called on thursday last week and got a deal, went away to think about it and called back to confirm on the friday. The guy who i spoke to said that morning there was warning of a delay, he did say it would be no later than 15th for it to get out to me though but I'm hoping it's sooner.

Basically the delay is legit but it should be no more than a week.

Re: Any one else receive this text

Profile closed — Thu, 07 Mar 2019 01:29:58 GMT

@Dafish22, the text, the reason for the delay and a £20 compensation credit all seems very fair to me. Generous in fact.