topic Re: S10+ delay in Archived Posts

S10+ delay

Tomwafc — Wed, 06 Mar 2019 20:49:59 GMT

Why is my order delayed...

Re: S10+ delay

Profile closed — Wed, 06 Mar 2019 20:57:43 GMT

What colour did you order it in ?

My mate is having it in green and it's being delivered tomorrow.

Re: S10+ delay

Tomwafc — Wed, 06 Mar 2019 20:59:30 GMT

Ceramic White 512gb

Re: S10+ delay

Profile closed — Wed, 06 Mar 2019 21:14:13 GMT

He's having the 128GB version S10+ you will need to speak with customer services as there is no account access here on the Community.

Re: S10+ delay

Tomwafc — Wed, 06 Mar 2019 21:13:56 GMT

I was just wondering whether this is an isolated issue, ee have issued a £20 credit to my account which suggests perhaps many people will be affected...

Re: S10+ delay

Dafish22 — Wed, 06 Mar 2019 21:15:15 GMT

It happend to me aswell but phoned them and they said nothings wrong I'll receive my device Friday I don't get it lol

Re: S10+ delay

Tomwafc — Wed, 06 Mar 2019 21:31:04 GMT

We better still get the £20 credit for the inconvenience, I'll phone them tomorrow morning.

Re: S10+ delay

James_B — Thu, 07 Mar 2019 08:34:50 GMT

Hi @Tomwafc,

Orders are being shipped on a first come, first serve basis.

You'll receive a text message from DPD with tracking details as soon as it's dispatched. You would normally receive this text before 8PM on the day before your delivery.

Thanks

James