topic Re: email confirmation for pre orders of the Samsung s10 in Archived Posts

email confirmation for pre orders of the Samsung s10

Leeb1214 — Tue, 05 Mar 2019 10:53:27 GMT

When will I get the email confirmation from ordering the s10 ordered it on the 21st and still not received anything

Re: email confirmation for pre orders of the Samsung s10

killyouridols08 — Tue, 05 Mar 2019 11:42:52 GMT

Did you not receive a text with a link to track your order either? I got one about 30 Mins after ordering.

If not, I would suggest calling 150 (From an EE Phone) or 0800 079 8586 from a non EE phone for an update.

Re: email confirmation for pre orders of the Samsung s10

Beany96 — Tue, 05 Mar 2019 11:51:09 GMT

I’ve only received a text saying I’m eligible to claim for earbuds but that’s it , not what plan etc I’m on so no idea how I claim for them with no proof of purchase etc

Re: email confirmation for pre orders of the Samsung s10

killyouridols08 — Tue, 05 Mar 2019 11:54:32 GMT

Have you Guys/Girls tried logging into your "My EE" App and going to Notifications? I have a "Great news, Your new device will soon be on its way to you!" message and a link to track it.

Re: email confirmation for pre orders of the Samsung s10

Beany96 — Tue, 05 Mar 2019 11:57:36 GMT

Just looked all I’ve got is UK best network 5 years running in notifications

Re: email confirmation for pre orders of the Samsung s10

BrendonH — Tue, 05 Mar 2019 12:04:08 GMT

@Beany96 wrote:
I’ve only received a text saying I’m eligible to claim for earbuds but that’s it , not what plan etc I’m on so no idea how I claim for them with no proof of purchase etc

You claim for the buds via the Samsung members app when you receive your phone

My guess is that they can tell you are using an S10 when claiming meaning that is proof enough.

Re: email confirmation for pre orders of the Samsung s10

killyouridols08 — Tue, 05 Mar 2019 12:07:08 GMT

@Beany96 wrote:
Just looked all I’ve got is UK best network 5 years running in notifications

Might be worth giving them a call to chase it up, but I'm sure ill be OK.

Re: email confirmation for pre orders of the Samsung s10

Leeb1214 — Tue, 05 Mar 2019 12:08:26 GMT

Yes received text to track it etc but no email confirmation to say what plan I am on and the accessories I got with it

Re: email confirmation for pre orders of the Samsung s10

killyouridols08 — Tue, 05 Mar 2019 12:15:28 GMT

Ah, OK. No I only recieved Tracking info and a text to say I'm Eligable for the Galaxy Buds, That's it