topic Re: Delivery delay in Archived Posts

Delivery delay

Gillyg — Thu, 21 Feb 2019 14:56:18 GMT

I’ve been waiting 11 days for upgrade delivery can’t find solution online?

recevied confirmation of order on 9 Feb since then nothing. Online EE won’t allow me to track order. Tried calling and no link to delivery queries given.

Any suggestions?

Re: Delivery delay

Christopher_G — Thu, 21 Feb 2019 16:58:04 GMT

Hi @Gillyg

Welcome to the community and thanks for upgrading. 🙂

Does your My EE account reflect the price plan change and contract dates of your upgrade?

What phone did you order?

Chris

Re: Delivery delay

Gillyg — Sat, 23 Feb 2019 11:25:28 GMT

Hi Chris

ordered a Samsung Galaxy S9 on 9 Feb

reply said delivery around 24hrs.

nothing showing on account though

Re: Delivery delay

James_B — Sat, 23 Feb 2019 11:47:32 GMT

Hi @Gillyg,

It sounds like there may be a problem with your order.

Please get in touch and our upgrades team (listen out for the upgrades option when you call) will be happy to help.

Thanks

James

Re: Delivery delay

Gillyg — Sat, 23 Feb 2019 12:15:05 GMT

Thank you contacted upgrade team and all sorted!

Re: Delivery delay

James_B — Sat, 23 Feb 2019 12:50:11 GMT

That's great @Gillyg

Thanks for the update.

James