topic Re: Delivery Information by Email? in Archived Posts

Delivery Information by Email?

Willum8 — Tue, 12 Feb 2019 13:24:41 GMT

My current phone recently broke, so I ordered a new pay as you go phone from EE. I got an email stating I would receive a delivery update by text. However, I an unable to check my texts because my phone is broken. Is it possible to send the delivery update by email?

Re: Delivery Information by Email?

BrendonH — Tue, 12 Feb 2019 13:26:41 GMT

Not really as DPD will be contacting you via text. Can you not borrow a phone for the time being?

Re: Delivery Information by Email?

Willum8 — Tue, 12 Feb 2019 13:49:20 GMT

I've been trying to, but few people seem to have an unlocked phone.

Thanks for the answer.

Re: Delivery Information by Email?

James_B — Tue, 12 Feb 2019 13:54:25 GMT

Hi @Willum8,

Welcome to the EE Community.

Do you have a device you could download the DPD app on? Maybe a tablet or family member's phone?

Once you setup the app with your details you'll be alerted when your delivery is on its way.

Hope this helps.

James

Re: Delivery Information by Email?

Profile closed — Tue, 12 Feb 2019 14:06:37 GMT

@BrendonH wrote:
Not really as DPD will be contacting you via text. Can you not borrow a phone for the time being?

Well, @BrendonH, shouldn't DPD offer an alternative to text notification for such instances / situations as @Willum8's? I think they and any other company definitely should do so. @Willum8, I suggest you phone DPD or contact them by email to see if they can alert you by home phone or email as an alternative on this occasion. And EE as the seller / supplier of the phone should ensure that any dispatcher should offer an alternative means of alert, too.

Re: Delivery Information by Email?

Profile closed — Tue, 12 Feb 2019 14:14:05 GMT

@James_B wrote:
Hi @Willum8,

Welcome to the EE Community.

Do you have a device you could download the DPD app on? Maybe a tablet or family member's phone?

Once you setup the app with your details you'll be alerted when your delivery is on its way.

Hope this helps.

James

@James_B, an alert via email should be available from DPD for @Willum8 because of his / her / their situation. Having to create an account for yet another app might be a solution but it's a bit convoluted. Plus, it might not be possible for @Willum8 to do so because of circumstances.

Re: Delivery Information by Email?

BrendonH — Tue, 12 Feb 2019 14:25:16 GMT

@Profile closed

EE can not control what another company offers.

DPD doesn't do this so EE can't tell their customers otherwise.

Re: Delivery Information by Email?

Profile closed — Tue, 12 Feb 2019 14:46:57 GMT

@BrendonH wrote:
@Profile closed

EE can not control what another company offers.

DPD doesn't do this so EE can't tell their customers otherwise.

@BrendonH, what I'm saying is that DPD should offer an email alert as an alternative, and if it doesn't, as you say it doesn't, then EE, as a major client of DPD should request that DPD or any of its client dispatched offer email as an alternative to text alert. Accepting the status quo isn't acceptable when improvements can be made.

Re: Delivery Information by Email?

BrendonH — Tue, 12 Feb 2019 15:48:55 GMT

@Profile closed

EE cant do nothing.

DPD can just say if you don't like it then there are other services out there.

DPD handles thousands of parcels if they have different systems it will get confused.

The OP has options to him/her.

Re: Delivery Information by Email?

XRaySpeX — Tue, 12 Feb 2019 16:10:45 GMT

@BrendonH: All that is pure supposition about things you have no involvement in. You can try not just give up. @Profile closed made a sensible point. In many telecoms processes OFCOM have rules that there should be at least 2 means of contact. I don't see why it shouldn't apply here as well.

Re: Delivery Information by Email?

BrendonH — Tue, 12 Feb 2019 16:20:35 GMT

@XRaySpeX since when is DPD communications? Their rules don't apply to Posta Services.

Re: Delivery Information by Email?

James_B — Tue, 12 Feb 2019 16:22:11 GMT

Hi @Profile closed,

Thanks for your feedback, I'll pass this on to our logistics team for you.

@Willum8 - Did you have any luck with the DPD app?

James

Re: Delivery Information by Email?

Profile closed — Tue, 12 Feb 2019 17:26:37 GMT

Fair point.

Re: Delivery Information by Email?

Techhead — Fri, 15 Feb 2019 07:57:37 GMT

DPD do offer notification by email and also have an app which will enable you to track the van and give you a fifteen minute warning.

I know that Three and Carphone Warehouse certainly use this system.

I know that for contract handsets EE use an older service but don't know what they use for PAYG.