topic Re: About an order in Archived Posts

About an order

Luaibi — Tue, 12 Feb 2019 16:06:30 GMT

Hi I have order a Samsung galaxy s9 and I Bye a glass screen and it’s come withe it a case and the case come white and I won’t black case because the phone is black

so how can I do ?

Re: About an order

XRaySpeX — Tue, 12 Feb 2019 17:44:26 GMT

@Luaibi: This user discussion forum can have no access to your specific order. You need to query this with CS.

Re: About an order

James_B — Tue, 12 Feb 2019 18:25:45 GMT

Hi @Luaibi,

Welcome to the EE Community.

That's great advice from @XRaySpeX. Please get in touch with Customer Care so we can organise a replacement for you.

Thanks

James

Re: About an order

Luaibi — Tue, 12 Feb 2019 18:51:20 GMT

Ok you send me a new one or I have to send the old one and get the new one after ?

Re: About an order

XRaySpeX — Tue, 12 Feb 2019 18:58:57 GMT

If you speak with CS they may just be able to change the case, but normally with a complete phone you'd have to cancel it, send it back & wait for the return to be processed before you can re-order the 1 you want.