topic Re: iPhone delivery in Archived Posts

iPhone delivery

Paige0313 — Mon, 11 Feb 2019 12:20:46 GMT

I ordered my upgrade Friday and I’ve heard nothing about a delivery, all I have is my Xkn number in an email

Re: iPhone delivery

Profile closed — Mon, 11 Feb 2019 13:08:56 GMT

You'll get an update when your order passes through to the next stage. But if you are worried phone 150 with your XKN at hand.

Re: iPhone delivery

Leanne_T — Mon, 11 Feb 2019 14:26:23 GMT

Afternoon @Paige0313

Welcome to the community.

Can you enter your XKN or 000 number into our online order tracker here, what does this show?

Thanks. Leanne 🙂

Re: iPhone delivery

rps — Mon, 11 Feb 2019 14:40:09 GMT

I am having the same issue.

When I enter my XKN number I get the red message with 'Sorry, we can't show your order details right now.'

Re: iPhone delivery

Leanne_T — Mon, 11 Feb 2019 14:45:06 GMT

Hi there @rps

Thanks for coming to the community.

When did you place your order?

Was this an upgrade or a new contract with us?

Leanne 🙂

Re: iPhone delivery

rps — Mon, 11 Feb 2019 14:45:55 GMT

I placed the order on Saturday and it is an upgrade

Re: iPhone delivery

Leanne_T — Mon, 11 Feb 2019 14:49:42 GMT

Thanks @rps

Have you spoken to our Mobile Care Team?

They will be able to check the order for you and give you an update.

Leanne 🙂

Re: iPhone delivery

Paige0313 — Mon, 11 Feb 2019 20:57:28 GMT

Hi, when I enter my xkn number it says it can’t show details

Re: iPhone delivery

Jon_K — Tue, 12 Feb 2019 07:52:59 GMT

Good Morning @Paige0313.

When you track an order in our order tracker, you will need to use the tracking number that you will get in an email and not the xkn number.

Jon

Re: iPhone delivery

Paige0313 — Tue, 12 Feb 2019 11:08:46 GMT

Hi, I haven’t heard anything further and I haven’t received an email with a tracking number

Re: iPhone delivery

Jon_K — Tue, 12 Feb 2019 11:18:04 GMT

Thanks @Paige0313.

I'd recommend getting in touch with our Mobile Care team about this.

They will be able to access your account and give you an update on your order.

Let us know how you get on 🙂

Jon