topic I ordered a phone but hasn’t arrived in Archived Posts

I ordered a phone but hasn’t arrived

Pollysandersxx — Sun, 10 Feb 2019 20:55:44 GMT

I ordered a phone on Wednesday it was in stock, and I received a email that night with a code to track my order and in the email it said that my order was on its way, but every time I try and track the order it says that I’m not able to and I recently checked and the phone is still in stock. Any help??

Re: I ordered a phone but hasn’t arrived

Northerner — Sun, 10 Feb 2019 21:31:21 GMT

Hi @Pollysandersxx

If tracking isn't working you will need to call CS tomorrow on 150 to find out about your order.

Thanks

Re: I ordered a phone but hasn’t arrived

Leanne_T — Mon, 11 Feb 2019 08:23:29 GMT

Hi @Pollysandersxx

Thanks for coming to the community.

Was this an upgrade or a new contract with us?

Did you get a 000 number or XKN number?

Speak soon, Leanne 🙂

Re: I ordered a phone but hasn’t arrived

Pollysandersxx — Mon, 11 Feb 2019 11:12:58 GMT

It was an upgrade and it was a XKN number.

thankyou

Re: I ordered a phone but hasn’t arrived

Leanne_T — Mon, 11 Feb 2019 11:46:48 GMT

Thanks @Pollysandersxx

I have sent you a private message on here to get some details.

Speak soon, Leanne 🙂