topic Change order in Archived Posts

Change order

dburgoyne10 — Sun, 10 Feb 2019 20:32:36 GMT

Would it be possible to change my order which is coming tomorrow?

Re: Change order

Profile closed — Sun, 10 Feb 2019 20:46:14 GMT

It will be too late now sorry as your order will have left EE and be working it's way through the DPD network.

Re: Change order

Watkins07 — Sun, 10 Feb 2019 21:37:14 GMT

@dburgoyne10

If you call customer services upon receipt of the item, they can assist in helping you . Just don’t open the device/break the seal until they have advised what you need to do x

Re: Change order

Katie_B — Mon, 11 Feb 2019 08:18:25 GMT

Good Morning @dburgoyne10.

Welcome to the community.

I can see both @Profile closed and @Watkins07 have provided you some great advice.

I would recommend giving us a call and speaking with our channel returns department once you have received your device.

They will then run you through the process of returning/exchanging the product.

Katie 🙂