topic Re: I ordered the iPhone 7 yesterday but my XKN number doesn’t work in Archived Posts

I ordered the iPhone 7 yesterday but my XKN number doesn’t work

Paige0313 — Sat, 09 Feb 2019 14:44:54 GMT

Jon_K — Sat, 09 Feb 2019 16:01:33 GMT

Thanks for coming to the community.

Are you trying to use the xkn number to track your order?

You should of received a separate tracking number which you would be able to use in our order tracker, did you get this by email?

If you don't have it, I'd recommend contacting our Mobile Care team so they can update you.

Jon

Paige0313 — Sat, 09 Feb 2019 17:23:31 GMT

I haven’t received anything else, how do I get in contact with the mobile care team?

Chris_B — Sat, 09 Feb 2019 17:57:15 GMT

@Paige0313 EE haven’t processed your order yet so there is no tracking number. Once EE fully processes the order you get a tracking number.

EE need to check your details that you’ve given them and check everything is correct and they will then give you a tracking number.

Paige0313 — Sat, 09 Feb 2019 18:19:04 GMT

How long does it take to process an order?

Chris_B — Sat, 09 Feb 2019 21:11:47 GMT

@Paige0313 That depends on how many they’ve got to process before they get to yours.