topic Re: Upfront cost not taken in Archived Posts

Upfront cost not taken

Sally32 — Fri, 08 Feb 2019 20:17:05 GMT

I have upgraded my phone to an iPhone X and it has been dispatched due to be delivered tomorrow. The phone has a monthly of cost of £49. On the website it stated there was a upfront cost of £150.00 but at checkout it stated the upfront cost was £0. It also stated on the order email confirmation received that the upfront cost was £0 so it contradicts what is on the website. Is this correct?

Re: Upfront cost not taken

BrendonH — Fri, 08 Feb 2019 20:25:25 GMT

Check the plan you are upgrading to matches the website. Maybe there is a promo going on.

Re: Upfront cost not taken

Sally32 — Fri, 08 Feb 2019 20:33:37 GMT

Yes I just have checked the EE website and it’s still showing as a £150.00 up front cost. Confusing!

Sent from my iPhone

Re: Upfront cost not taken

Jon_K — Sat, 09 Feb 2019 08:27:17 GMT

Good Morning @Sally32.

Welcome to the community 🙂

I hope you're excited for your new iPhone to arrive!

I'd recommend contacting our Mobile Care team so they can have a look at your account.

It sounds great that the fee hasn't been applied, but I'd hate for the fee to be charged unexpectedly.

Our team will be able to tell you what has happened with the upfront cost 🙂

Let us know how you get on!

Jon