topic Re: I've just upgraded today. How soon will I receive my phone? in Archived Posts

I've just upgraded today. How soon will I receive my phone?

Debs27 — Sat, 02 Feb 2019 21:22:40 GMT

How soon do you receive your upgraded phone when ordered on a Saturday

Re: I've just upgraded today. How soon will I receive my phone?

Watkins07 — Sat, 02 Feb 2019 23:58:17 GMT

if your phone is in stock then it’s usually dispatched within 48 hours. You can track your order online using your order reference. Once dispatched, you will receive a notification. You can also download the DPD app which will also show when a delivery have been requested by EE . You normally get a one hour window non the morning of your delivery too.

Re: I've just upgraded today. How soon will I receive my phone?

Chris_B — Sat, 02 Feb 2019 23:59:14 GMT

@Debs27 It’ll probably be Tuesday/Wednesday if the device is in stock.

Re: I've just upgraded today. How soon will I receive my phone?

Debs27 — Sun, 03 Feb 2019 10:08:58 GMT

Hi Chris. thanks for reply. Im confused though cos i upgraded yest and my account has not changed. it is still saying that i can upgrade plus my upfront cost has not come out of the bank yet. Any advice welcome. Debs

Re: I've just upgraded today. How soon will I receive my phone?

Katie_B — Sun, 03 Feb 2019 10:13:45 GMT

Good Morning @Debs27.

Your EE plan will not change till the device has been dispatched.

How did you process your upgrade?

Speak soon, Katie 🙂

Re: I've just upgraded today. How soon will I receive my phone?

Debs27 — Sun, 03 Feb 2019 10:23:37 GMT

Hi. I upgraded online via EE website yest at about 4pm. Had no info on when it might be dispatched.
Debs

Re: I've just upgraded today. How soon will I receive my phone?

Katie_B — Sun, 03 Feb 2019 10:28:20 GMT

Thank you for confirming this @Debs27.

Did you receive a confirmation email?

Katie 🙂