topic Re: New Order in Archived Posts

New Order

reidm99 — Thu, 24 Jan 2019 17:21:29 GMT

I currently have a windows phone with T-Mobile.
On Monday I upgraded to an IPhone SE with EE, to be delivered to my local EE shop,
I received confirmation email - " your orders on it's way" and another with the XKN number.

However, whenever I enter the "xkn" number and my email or current mobile number in My EE Orders - it states:
"Sorry, we can't show your order details right now. "
This has been the case since Monday.

I have had no text from DPD and obviously can't use the app on a windows device.

Can anyone assist?

Re: New Order

Colourzen — Thu, 24 Jan 2019 17:32:44 GMT

You will either have to call your local store, or contact customer services to track it. There's no account access on here.

Re: New Order

Profile closed — Thu, 24 Jan 2019 17:58:40 GMT

Hi @reidm99

Welcome to the EE Community,

You can find the number of your local EE store here

https://ee.co.uk/store-finder

Re: New Order

Leanne_T — Thu, 24 Jan 2019 18:15:07 GMT

Good Evening @reidm99

Thanks for coming to the community.

Have you contacted the store to see if your upgrade has been delivered?

Leanne 🙂

Re: New Order

reidm99 — Sat, 26 Jan 2019 21:14:34 GMT

Hi, The shop did have my phone - I called in today - first chance I have had all week.

Still doesn't explain why the "track my order" webpage returned nu useful information.